Bagel Factory Cafe Reviews Summary

Service

Pros:

• "The girl at the counter was very pleasant."
• "Not one staff member wasn’t happy to be here. They were all so friendly and hospitable to everyone who came in."
• "Like usual, I was immediately greeted with a warm hello from both men behind the counter."
• "The staff is friendly and helpful too."
• "Very nice staff, I highly recommend going here."
• "The owner and staff was so courteous and patient."
• "The staff here, every one of them, were so pleasant and helpful!"

Cons:

• "Sad to see the service in the 'dine in' area."
• "The staff also prioritizes orders placed ahead of time rather than the customers in the store."
• "Service is lousy too."
• "Food is always delicious, but service is always horrible."
• "The guy taking the order was very unfriendly."
• "She put a bag on the counter and just looked at me. Didn’t state what my total was for me to pay just looked at me not saying anything."
• "Absolute worst service. I’m never going back."

Food Quality

Pros:

• "The bread was warm and toasty and so fresh."
• "They understand the value of quality and consistently exceed our expectations."
• "The hungry man meal was amazing and the croissants??... gosh!!! So good!"
• "Fresh bagels made at the premises."
• "No doubt the best bagels in the area."
• "The food is great and nicely priced!!"
• "The food is so delicious!! Fresh and made to order and so flavorful."

Cons:

• "I am not a fan of their bagels. They are very chewy and doughy."
• "The bagels weren’t fresh at all. They were stale and overly chewy."
• "Pancakes came dry with no syrup or butter and the whitefish salad is disgusting."
• "Grilled vegetables had only three vegetables that were soaked in oil and had undercooked eggplant."
• "I ordered the jalapeno cheddar cream cheese on a toasted everything bagel... they were absolutely terrible."
• "The quality of food served is horrible."
• "The food is bland."

Price

Pros:

• "No they're not an N.Y. bagel, but they're very good & fair!"
• "Also ALMOST no place is giving away FREE sides of ANYTHING AND this place is one of the few that still gives a FREE bagel with 1/2 dozen!"
• "I paid less than $8! Great deal."
• "Good prices!"
• "The portion size is great for the price paid."

Cons:

• "Nearly 10$ for a bacon egg and cheese on a bagel is just unreal and comedic."
• "Extremely high priced as well over $20.00 for 2 sandwiches us quite expensive."
• "So you're telling me 6$ for a breakfast sandwich with one meat Patty and egg??"
• "They are midtown Manhattan prices."
• "Every time we go in, we get the same bagel sandwiches; however, every time we come the price seems to be more and more."
• "I ordered cream cheese on a bagel with 2 slices of ham had the balls to charge $6.50."
• "Only go if your wallet is full."

Order Accuracy

Pros:

• "Bagels, cream cheese, coffee always served fresh and new everyday."
• "The staff has been great with each visit- even calling to confirm details or ask questions when ordering online."
• "Everything arrived very fresh and still warm."

Cons:

• "AND I FINALLY GET MY ODER AND THEY FOGET STUFF... NO 🤬 GOOD."
• "When you forget the extra meat and hashbrown and charge full price, it’s just really disappointing."
• "Their lack of organization resulted in my to-go order being given to someone else."
• "Another bagel place we would order from quite frequently. Last TWO times we’ve gone they completely messed up my bagel order."
• "This is the third time I've ordered from this place and the order is wrong."
• "Unfortunately, you messed up my last two orders in a row."
• "Every single time either an item is missing or they just make their own decisions when making the orders."

Cleanliness

Pros:

• "Sit-in area was very clean and cozy."
• "Very clean and well kept! My husband and I come in for hero's pretty often."
• "The place is very clean and everything is new."
• "The place is spacious and clean including the restroom."
• "Place is always clean."

Cons:

• "Stopped in for coffee, coffee was old. Ordered a piece of cheesecake and that was stale like cardboard. Also, the tables were dirty."
• "My only complaint is that it looks dumpy from the outside, weeds everywhere dead bushes, needs landscaping."
• "Sick employees don't cover their mouths and cough all over the food."
• "First impression is the place has no organization."
• "When you do get a parking spot, it is a really nice place, very clear."