Terrace Bagels & Cafe Reviews Summary

Staff and Service

Pros:

• "Although we are in the midst of a pandemic, all the staff and surroundings were in complete compliance as were the patrons when I stopped by the other day."
• "The service was great and two different employees checked to make sure I had everything before I hit the road."
• "Thank you Isaiah for our pleasant visit and your service today, 26 Mar."
• "Exceptional service and even better quality bagels!"
• "The service is fast, friendly, and extremely helpful."
• "Staff and customers both take Covid precautions seriously, which is an awesome bonus."
• "Staff is hard working and friendly!"

Cons:

• "It seems like the staff never actually listens to your complete order when ordering whether it be in store or over the phone."
• "Two times we have been in this bagel place and the order is wrong."
• "Every single time I would come my BLT would be made wrong."
• "Not one greeted us 'pre orders' for at least 10 minutes."
• "3 separate occasions, orders were wrong a 3 bagel order, a four bagel order and 2 bagel order."
• "But you can pretty much always expect to be treated terribly for no reason."
• "Worst customer service ever."

Food Quality

Pros:

• "Venue is very clean and spacious, lots of seating, food is phenomenal."
• "excellent bagels; wonderfully prepared foods; very clean."
• "The selection of sandwiches and meals is very diverse and made quickly."
• "Everything was wrapped well - no spillage, no spreads finding their way out of the bag - and the cold brew was pretty good."
• "The bagels are consistently fresh and delicious, and service is great."
• "The bagels are always soft and fluffy, and keep well."
• "The bagels have a great texture to them and it worked perfectly with the chicken salad."

Cons:

• "Otherwise the bagels are terrible anymore, less topping on the bagels, and whoever is baking the bagels just doesn’t have the skill they used to."
• "Bagles are just ok chicken salad way to much mayo and bland."
• "Worst bagels !! They are dry and flavorless."
• "Now all we have are bagels you would find in a burnt down shop after the apocalypse."
• "Also that 'bagel' was obviously not fresh given the rock hard bottom."
• "They occasionally give you stale bread. Sometimes have old stuff out, I've seen parfaits with mold."
• "Used to really like this place, now all the bagels are burned, their everything bagels have 50% less everything topping than they used to."

Value for Money

Pros:

• "Food is good, but pricey."
• "Best bagels in the area, assorted cream cheeses, muffins, breakfast goodies."
• "Prices are fair, and service has been great each time we visit."
• "Best bagels around, but at $13.00 a dozen, a bit pricey."

Cons:

• "Low class. I won a $25 gift certificate at a charity golf outing... and they don't honor their gift certificate."
• "Food is not bad I’ll give them that, but DEFINITELY not worth $20 for 2 small ice coffees & 2 toasted everything bagel w veggie cream cheese."
• "Charging $ 1 more for a flat bagle is ridiculous, $ 12 for a bagle with chicken salad and a drink."
• "For $15 you should get enough Lox to make 3 sandwiches."
• "This sandwich costs $15, if you add coffee, you are spending just over $19."
• "I demanded a refund for my $6 bagel (ridiculously overpriced, I know)."

Atmosphere and Cleanliness

Pros:

• "I love the new decor, and the improved parking is a great addition."
• "Place is always spotless."
• "The exterior isn't much to look at as they're renovating the plaza but don't judge this book by its cover as the inside has a very modern design with a coffee hose kind of vibe."
• "My first time there very nice interior, clean."
• "The ambiance and staff were super friendly!"

Cons:

• "I do not plan to return to this location ever again."
• "They had a terrible store layout in the old store and they built a new store with almost the same terrible layout."
• "Wish there was a ZERO rating.... The move of this establishment has not improved at all."