BJ's Restaurant & Brewhouse Reviews Summary

Service

Pros:

• "Our server was hilarious."
• "Service was quick & staff was simply amazing."
• "Seating doesn't take long and our server was very polite and took our orders fairly quickly."
• "The staff are usually nice, and I love the rewards system."
• "Our server, Ms Caroline M had the most kindness personally ever... She drew a smiley face on my receipt and my takeout container."
• "The service here has been consistently bad since its open with the exception of Alwin."
• "Our waitress was incredibly attentive and personable."

Cons:

• "Service on a Monday night isn’t what I expected."
• "At least 8 servers were just in the restaurant standing around having private conversations with each other."
• "The service was a slow start as no one attended to us the first 10 minutes we were there."
• "Sat for 25 minutes no server came to take our order until we decided to leave."
• "The waitress was slow and borderline rude to us."
• "We sat at the table for 30 mins and nobody came."
• "It took 17 minutes for our order to be taken... waited for our drinks and appetizer plates for 10 minutes."

Food Quality

Pros:

• "The food and portion sizes were great."
• "The food was delish."
• "The food both times around were delightful."
• "BBQ boneless wings were amazing flavor sweet and little kick of spice."
• "The food was really good. They have delicious desserts as well."
• "The glazed double pork chop with bacon jam is probably one of the best restaurant chops I've ever had."
• "The food was great not what I expected! Menu has a variety of eats that can satisfy any craving."

Cons:

• "Chicken too breaded."
• "Fries was cold smh fish was fried hard."
• "The deep dish was a soggy buttery thick mess of bread with cheese and a few measly toppings."
• "Their avocado egg roll had a weird disgusting taste."
• "The tuna itself was a huge disappointment... tasted very fishy."
• "Burger was burnt!!!, and had ton of onions, sweet potato fries over cooked and cold."
• "The bjs kickin chicken sandwich was too greasy and had no flavor. The streak tasted like it was just reheated the raspberry lemonade was a diabetic disaster."

Cleanliness & Ambiance

Pros:

• "The level of care in social distancing and cleanliness is evident and appreciated."
• "The ambiance awesome."
• "The restaurant is very clean."
• "Cleaning and sanitizing tables and chairs after each customer left."
• "The place is large and the lighting is pretty romantic and soft, the tables are comfortable and they have tvs all over to keep the boys entertained with the latest games playing."
• "The dark ambiance, low music and the seating arrangement makes it one of my fave dine in set ups."
• "Love this place, casual trendy ambiance."

Cons:

• "The salad was slightly wilted."
• "The chairs still had food on them from the last customer."
• "Table was dirty."
• "But they're dirty so he still can't eat... never received any drinks, not even water."
• "The hostess took us to our table and it wasn't cleaned."
• "We finally sat down, the chair had food on it."
• "Restrooms were dirty and needed to be serviced."

Management & Staff

Pros:

• "Ask for manager, he came over a apologize."
• "The other staff were professional and helpful as well."
• "Our server was a very cheerful young woman and happy to guide our family."
• "Had a beer and the Mediterranean Chicken Pita Tacos. Great flavor from both and the bartender was super friendly."
• "The staff was very polite and accommodating."
• "The server was friendly and she knew how to navigate the menu, she was great at upselling items while not being pushy."
• "Our waiter Donte who was the most pleasant and informative waiter I've ever had."

Cons:

• "THE WORST CUSTOMER SERVICE Also the manager who’s name is DAWN did not help as well."
• "The waitress had her friends seated across from us and clearly catering more to them than the customers."
• "The young African American lady with orange hair proceeded to sit us at a table and when we told her we wanted to sit elsewhere she took the menus and slammed in on the table."
• "Waitress didn't even repeat our order back causing her to mess up two dishes."
• "The manager who came out was a white husky male very tasteless."
• "The manager was rude and had every excuse to not take anything off the bill."
• "This place is lack of management is unbelievable."