Ace of Dents Reviews Summary

Professionalism

Pros:

• "Elvin was super professional and honest."
• "Very professional!! Very elegant!! Very luxury!!"
• "Elvin is professional, honest and a pure pleasure to work with."
• "Elvin is very professional to do any type of issue with dent in your car."
• "Elvin is the true professional with an uncompromising service mentality!"
• "Elvin is a man who knows what he’s doing and was straight up and honest."
• "Elvin is fantastic. I’ve used him a couple of times and each time the job is perfect."

Cons:

• "The interaction felt serious, not warm and friendly."
• "He seemed obsessed with this request, mentioning the review and to please not forget about 3 times."
• "Dont bring this guy certain jobs he seems afraid to do the work. Only the ones he likes and feels comfortable with."
• "He told me due to warping around the dent, it would be better off taken to a body shop."
• "Considering I was not called when the work was finished, I felt forgotten."
• "I only got what I paid for. I didn’t feel like they wanted to help me, I felt like a quick job and easy money."
• "Unfortunately the final effect is not good."

Quality of Service

Pros:

• "Elvin did a great job and the X3 looks showroom new, not a ding can be seen."
• "the end results were really amazing."
• "Elvin fixed them and detail in and out with very reasonable price. The car looks perfect and brand new now!!"
• "Elvin is an artist!"
• "The dents he repaired completely disappeared and the body is back to brand new condition."
• "Elvin did such great work on my car!... you can hardly tell that the big dent was ever there."
• "The job done on my vehicle was spectacular."

Cons:

• "Not recommended."
• "Anyway didnt mean to make this such a long review but if you care for your vehicle, do your research. Wish I saw something like this that would steer me elsewhere and now my problem is dealing with something thats worse then it started or having a bodyshop repair Ace of Dents negligent."
• "The scratch job was done with simple scratch pen with even different color of white on original paint."
• "Visited for minor 1 inch scratch on front bumper and single dent. The Dent was fixed okay, but scratch job was terrible."
• "While the dents on my car hood were 90% removed, the touch up paint applied was terrible."
• "The whole repair area was extremely wavy and can easily be seen by eye that a repair was done there."
• "Story goes that besides the two hole he drilled threw my doors (in the door jams) he was banging out the dent in the wrong spot and didnt check for tension of the metal thats glued to the safety cross bars on the inside of the door."

Customer Service

Pros:

• "Elvin and his team were wonderful to deal with."
• "The owner and his team welcomed me with open arms and accommodated me with my concerns."
• "Elvin is such a great guy. The entire customer service experience was wonderful."
• "Elvin and his colleague were extremely prompt and professional."
• "The staff is very courteous and professional, I’m very satisfied with the service and the quality of work they do."
• "Elvin is attentive, kind, and really pays attention to everything you’re saying."
• "The owner Elvin and other crew were very professional in explaining."

Cons:

• "He seemed obsessed with this request, mentioning the review and to please not forget about 3 times."
• "I didn’t feel cared for here."
• "I only got what I paid for. I didn’t feel like they wanted to help me, I felt like a quick job and easy money."
• "Considering I was not called when the work was finished, I felt forgotten."
• "This guys secretary or wife answers phone send you to go their after sending pics of minimal dent on the quarter panel. Sais yes we can help you come by. Waste my time driving 30 minutes."
• "He kept me waiting and hour and half after my estimate time."
• "Only complaint - Cash Only.... I don't usually carry around $200-300 of cash, so tell me cash only before I come!"

Value

Pros:

• "Your pricing was very fair."
• "He gave me a fair price and made the dent disappear in under an hour!"
• "The price is very good."
• "Elvin hooked me up with the best price possible."
• "He finished early and he saved me a bunch of money."
• "The price is very, very reasonable."
• "Charged a reasonable price and was extremely friendly."

Cons:

• "Twice as much as numbers quoted in many reviews for different PDRs technicians."
• "They charged $350 for minor dent ans one single scratch."
• "The service received was way overpriced at nearly $400."
• "He quoted me $375 for the work. I explained it was a little high, citing that I had quotes given to me for about $100 less."
• "It was a bit pricey though."
• "The price (paid in cash only) has been steep."
• "I accepted the estimate despite high price."