"Aldo was knowledgeable about the car’s systems and always happy to answer any questions."
"He answered all of my questions, went above and beyond all of my expectations, and got me into a beautiful luxury vehicle."
"The team at Volvo of Englewood were great."
"Jesus showed me how to have a good experience in acquiring a car from him."
"Jesus made our experience buying a car easy and efficient."
"Claus Nagy provided exceptional service at Prestige Volvo!"
"Nick Nutkis was super attentive and I felt very supported throughout the whole process."
Cons:
"Alas the SALES TEAM is as bad at customer service as the service team."
"Nevertheless, I'm giving Prestige Volvo a second chance considering that the post-sales service at times I needed it for my previous vehicle was very frustrating."
"I personally would stay away from Prestige Volvo Englewood with any of my service concerns or needs."
"Poor & rude service experience at this dealership."
"Probably the worst experience I’ve had at a car dealership yet."
"Worst service experience I had in my life."
"This series of experiences has led me to question the integrity and customer service standards of this particular dealership."
Dealership Experience
Pros:
"They have a beautiful new showroom and an authentic premium experience."
"Great experience with Aldo and Prestige, we got a great car for a reasonable price and the process was seamless!"
"The Prestige Volvo facility projects professionalism, with its inviting and aesthetically pleasing design and a wide range of models on display."
"The dealership is very clean and staff are very friendly and polite."
"What an AMAZING experience. Purchased a certified pre-owned XC60 T6 Inscription today and had the level of service you always want but rarely get."
"The showroom was clean and bright, and inviting."
"This is a family owned dealership and their commitment is evident in every interaction."
Cons:
"if you're thinking about getting a good deal, don't come to this place."
"I called to find out if a used car was still there. They told me. Yes, come see it. 40 mins later, I got there. It wasn't on the lot. It was sold."
"Englewood sells so many cars, they can no longer properly service vehicles."
"I had to call about 14 people to get information on my license plates and the only person who could be bothered to call me back was the receptionist."
"I did have to have a man with me to get the price I wanted, which is awful in this day and age."
"This has only gotten worse since they now have Lincoln."
"Could have been easiest sale for Erik but few things irritated myself and Fam."
Sales Process
Pros:
"He quickly negotiated a fair deal and communicated the deal thoroughly."
"All the negotiating was done via phone / text and email which was awesome - I ended up having to spend maybe 30 minutes at the dealership signing paperwork."
"If you’re in the market for a car, I highly recommend Prestige Volvo Cars Englewood."
"We were very happy with our experience at Prestige Volvo of Englewood and would recommend coming here to anyone looking to purchase a vehicle."
"I’ve had the best experience at Volvo in Englewood. Their team has been great to me since day one!"
"This was the best car buying experience I ever had."
"Very easy negotiation which ended in what I think is a very good deal for us."
Cons:
"My only advice to any buyer is to ask questions, do your research, and READ THE FINE PRINT."
"Ended up towing it to a different shop which fixed it the day I brought it to them."
"On a whim I visited Prestige Volvo."
"I just called for regular preventative maintenance, they first told me they are booked out for 5 weeks."
"After the sale was when everything went awry."
"Just avoid. There are so many Volvo dealers out there...find one that appreciates your business."
"The lack of transparency and communication with customers affected by the warranty fraud is especially concerning."