Prestige Volvo Cars Englewood Reviews Summary

Category: Volvo dealer

Address: 190 Engle St, Englewood, NJ 07631, USA

Phone: +12019926173

Rating: 4.9
based on 476 reviews.

Customer Service

Pros:

  • "Aldo was knowledgeable about the car’s systems and always happy to answer any questions."
  • "He answered all of my questions, went above and beyond all of my expectations, and got me into a beautiful luxury vehicle."
  • "The team at Volvo of Englewood were great."
  • "Jesus showed me how to have a good experience in acquiring a car from him."
  • "Jesus made our experience buying a car easy and efficient."
  • "Claus Nagy provided exceptional service at Prestige Volvo!"
  • "Nick Nutkis was super attentive and I felt very supported throughout the whole process."

Cons:

  • "Alas the SALES TEAM is as bad at customer service as the service team."
  • "Nevertheless, I'm giving Prestige Volvo a second chance considering that the post-sales service at times I needed it for my previous vehicle was very frustrating."
  • "I personally would stay away from Prestige Volvo Englewood with any of my service concerns or needs."
  • "Poor & rude service experience at this dealership."
  • "Probably the worst experience I’ve had at a car dealership yet."
  • "Worst service experience I had in my life."
  • "This series of experiences has led me to question the integrity and customer service standards of this particular dealership."

Dealership Experience

Pros:

  • "They have a beautiful new showroom and an authentic premium experience."
  • "Great experience with Aldo and Prestige, we got a great car for a reasonable price and the process was seamless!"
  • "The Prestige Volvo facility projects professionalism, with its inviting and aesthetically pleasing design and a wide range of models on display."
  • "The dealership is very clean and staff are very friendly and polite."
  • "What an AMAZING experience. Purchased a certified pre-owned XC60 T6 Inscription today and had the level of service you always want but rarely get."
  • "The showroom was clean and bright, and inviting."
  • "This is a family owned dealership and their commitment is evident in every interaction."

Cons:

  • "if you're thinking about getting a good deal, don't come to this place."
  • "I called to find out if a used car was still there. They told me. Yes, come see it. 40 mins later, I got there. It wasn't on the lot. It was sold."
  • "Englewood sells so many cars, they can no longer properly service vehicles."
  • "I had to call about 14 people to get information on my license plates and the only person who could be bothered to call me back was the receptionist."
  • "I did have to have a man with me to get the price I wanted, which is awful in this day and age."
  • "This has only gotten worse since they now have Lincoln."
  • "Could have been easiest sale for Erik but few things irritated myself and Fam."

Sales Process

Pros:

  • "He quickly negotiated a fair deal and communicated the deal thoroughly."
  • "All the negotiating was done via phone / text and email which was awesome - I ended up having to spend maybe 30 minutes at the dealership signing paperwork."
  • "If you’re in the market for a car, I highly recommend Prestige Volvo Cars Englewood."
  • "We were very happy with our experience at Prestige Volvo of Englewood and would recommend coming here to anyone looking to purchase a vehicle."
  • "I’ve had the best experience at Volvo in Englewood. Their team has been great to me since day one!"
  • "This was the best car buying experience I ever had."
  • "Very easy negotiation which ended in what I think is a very good deal for us."

Cons:

  • "My only advice to any buyer is to ask questions, do your research, and READ THE FINE PRINT."
  • "Ended up towing it to a different shop which fixed it the day I brought it to them."
  • "On a whim I visited Prestige Volvo."
  • "I just called for regular preventative maintenance, they first told me they are booked out for 5 weeks."
  • "After the sale was when everything went awry."
  • "Just avoid. There are so many Volvo dealers out there...find one that appreciates your business."
  • "The lack of transparency and communication with customers affected by the warranty fraud is especially concerning."

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