Bianco Nero Gelato Reviews Summary

Quality of Gelato

Pros:

• "Craving gelato since home from my holiday abroad. This gelato was even better!"
• "The gelato was good I had the mango and it’s one of the best mango Gelato’s I’ve ever had!"
• "Bianco Nero Gelato offers an exceptional gelato experience that stands out for its quality and flavor."
• "Dulce de leche really tastes like the Buenos Aires soft ice cream!"
• "Everything you'd want in Gelato - rich, smooth, creamy, flavorful."
• "Definitely some of the best, most flavorful and authentic Gelato I've had."
• "It's rich in flavor and velvety smooth in texture -- the way it should be!!"

Cons:

• "Tried really hard to like this Gelato but it disappointed, especially for the price we paid."
• "I ordered a pistachio (normal milk) and it was too sweet, I did not enjoy it."
• "Place looks great but the gelato doesn't taste real gelato. Very artificial flavor."
• "The gelatos are too sweet and it has weird after taste, very artificial flavor."
• "The sorbetos are too sour or either too sweet."
• "However, the sweetness is bit overpowering than the flavor of the gelato."
• "The flavor of the almond kept hogging the stage."

Customer Service

Pros:

• "The staff were all very friendly! I asked for so many samples before I made my decision and the staff met my requests with smiles!"
• "The child I am looking after also loved him as he made her laugh. He is very good with kids as well as adults, and his personality really shined through."
• "The staff was helpful and friendly."
• "The staff handled it well."
• "The staff was so friendly."
• "The customer service was amazing, the vibe was wonderful."
• "Excellent customer service."

Cons:

• "Not friendly, as previous reviewer(s) mentioned."
• "Their behavior is so ignorant."
• "Most of the stuff is not friendly, they aren’t trying to explain."
• "The customer service has unfortunately declined dramatically as well, it seemed that no one behind the fridge wanted to be there."
• "Not friendly staff! Bad service unsanitary employees."
• "Rude staffs and expensive for artificial taste of gelato."
• "All cashers are very unfriendly."

Price and Portion Size

Pros:

• "The largest cup will give you the best ratio quantity/price."
• "As long as you don't get a 'to go' the server definitely gives you your money's worth!"
• "HUGE portions AND delicious!"
• "Large portions, can choose 3 flavors for $8 large size."
• "The portions are fantastic and I always take home a giant box to continue eating with the family at home."
• "The small cup, while it looked like not a lot, was a good amount."
• "Pricing is reasonable."

Cons:

• "I ordered a medium and took one look at the flimsy cup and thought, THAT'S worth nine bucks??"
• "They are pricey and they do not give you enough ice cream for what you are paying."
• "It’s a little on the expensive side but definitely a great treat."
• "The prices are expensive."
• "Portions are small for $7.00 basically in a kids size cup."
• "For the price of $7, also portion is really small."
• "We ordered the medium size Which is $9. A little pricey, yes. But totally worth it."

Ambience and Design

Pros:

• "The location is absolutely gorgeous and so aesthetically pleasing!!"
• "The interior is clean and cozy, and feels just like a lot of the cafes I’ve been to in Italy."
• "Nice interior, I’d like to buy the same table set for my terrace to be honest."
• "Beautiful inside and out."
• "The interior is just as beautiful as the exterior and this place makes you feel like the main character in a Christmas rom com."
• "The shop has a cool modern/old school Italian feel to it."
• "Absolutely beautiful interior and ambiance."

Cons:

• "Limited seating."
• "There is also VERY limited seating inside and although you can sit outside, such is not the case all year round."
• "The only thing that bothered me a little is that they have way too many tables set up that take up so much space but no where to move through especially if you have a stroller."