Address: 100 Renaissance Blvd, Lawrence Township, NJ 08648, USA
Phone: +16094823473
Rating: 4.7
based on 394 reviews.
Customer Service
Pros:
"The best car dealership I’ve ever dealt with. Their process was so easy and transparent."
"Claudia and Ed where great, Claudia spent the time with us and wasn't pushy, she was also very knowledgeable."
"Had such a great experience. Appreciative of the excellent service from the team of Will, Jesse Embry and Richard Magewski."
"Sherri Wells went above and beyond to make sure that we were comfortable & happy with our purchase."
"From start to finish, Jordan and Paul made this truck purchase one of the best we've experienced."
"The General Manager Javier is always very welcoming and helpful."
"Coleman never disappoints!"
Cons:
"Very unhappy with this dealer. I came off of a Ford lease and the service/timeframes at this dealer are horrible."
"Would not recommend. My sister purchased a car from here after her car was totaled."
"I didn't appreciate the deception and integrity of some of your staff."
"I would not recommend this dealership to ANYONE!"
"The only downside is that I didn't really care for the finance manager Rori based on his customer service."
"Staff needs to be trained in customer service. Beyond rude, they appear to hate to be there."
"I'm really unsatisfied at this point right now."
Service Quality
Pros:
"They knew I had a long drive home and made everything quick and easy for me."
"The receptionist in the service department was patient and very knowledgeable."
"Your staff is courteous and efficient."
"The Coleman facility itself is a modern, smooth-running operation and staff are friendly and helpful."
"I brought my Yukon Denali there for an oil change and was pleased with the service."
"Coleman Buick GMC did a good job by following up with the part my vehicle needed."
"The staff was super friendly."
Cons:
"I came in for an oil change every since I purchased my car I have gotten basic oil changes. My oil was changed to synthetic without asking me."
"The service reps are more interested in what they can sell me and not what I need done for my vehicle."
"Overall happy with service but unhappy with high cost."
"Called the service writer and said he would get back to me. I'm still waiting."
"Do not waste your time here. False advertising."
"I paid to get my sunroof fixed and it's still leaking from the first time I paid for it to be fixed."
"I gave a 3star rating for this visit, only because I was not made aware of the changes in the quality of oil being changed non synthetic to fill synthetic oil going forward."
Vehicle Purchase Experience
Pros:
"The whole buying experience was the best I have ever been through for car buying."
"They allowed her to put money down on a car before the previous car showed payed off on her credit by the insurance company."
"I had a fantastic experience with Ty and Martin."
"Martin Suarez definitely went the extra mile to help us and we sealed the deal on our dream car."
"All in all, my experience was an excellent one, especially Katelyn, who was wonderful at her job."
"The loyalty that these two (and the dealership) have shown my family over the years, is why we keep coming back for vehicles time and time again."
"Shoutout to Amber S. For making my purchase experience nothing short of perfect!"
Cons:
"Within 3 weeks they wanted the car back and of course she asked about her down payment and the sales person said ‘let’s not fight over change’."
"When it came time to buy I told them that I had my own financing and was acting as a cash buyer they refuse to sell me the car."
"When the deal was nearly done I had the displeasure of dealing with the Financing Manager Rory... he hounded the point... Rory's attitude changed."
"I scheduled for an oil change, priced at $42 + tax online but = $101???!!!!"
"I was advised by GM to have my 2015 gmc terrain towed to the dealer for diagnostic evaluation. 6 days later the car had not been moved from the spot."
"Prices are all over the place, much higher than GM dealers in the area."
"The service center here is the worst I've experienced."