Faulkner Buick GMC Trevose Reviews Summary

Customer Service

Pros:

• "The Faulkner team provided excellent and professional customer service starting with my initial phone conversation with my sales representative Jhan, right through the time I drove off the lot with my new GMC Terrain."
• "Customer service was superb!"
• "The dealership is doing a great job of communicating and are very pleasant / professional to deal with."
• "Everyone from the front desk service reception to the payment reception desk, extremely helpful and friendly."
• "The staff was friendly and professional making the experience a welcomed delight."
• "This company is the definition of customer service."
• "Service staff was very helpful and friendly."

Cons:

• "The service consultant had bad attitude answering my queries, he denied the scratches were made during their service, and also completely rejected to fix that!"
• "It’s ridiculous the wait time you endure and the lack of carelessness that particular car dealership has for people that depends on their vehicle for work."
• "No one values the consumer."
• "The customer service was okay but not too welcoming."
• "The service rep was horrible. Jim was miserable since I came in that morning for my appointment."
• "The worst customer service I've suffered through in a long time."
• "Great customer service but after you buy you are on your own."

Sales Experience

Pros:

• "Warren & Paul took great care of me. They were patient, fun & made me feel comfortable as a 30 year old woman buying a car alone."
• "Chuck was awesome! Super easy & painless buying experience."
• "Our sales consultant Charlie Mullen was extremely helpful."
• "I recommend Faulkner Buick GMC Trevose wholeheartedly."
• "Between Chuck, Warren & Ryan … couldn’t ask for a better sales team!!!"
• "The entire sales team did a terrific job!"
• "Buying my new car was a fantastic experience, and the team at the dealership made it exceptional."

Cons:

• "Complete rip off."
• "Stay far away!!!"
• "One of the worst dealerships I dealt with specifically if you buying a car out of state."
• "DO NOT take your vehicles here they charge you for work they didn’t even do."
• "You have been warned. Low class looser outfit, buy elsewhere!!!"
• "These guys are low class, low life hacks who strong arm you into overpriced sales and then your word in NO good!"
• "This dealership clearly did not take us seriously and I have never been so offended while car shopping."

Vehicle Service

Pros:

• "I can always trust them for quality work."
• "As I waited for my vehicle, I was able to use the employee breakroom to work which included Wi-Fi and coffee."
• "Service was fantastic."
• "Thank You to my service advisor Steven Fisher and anyone else that had a hand in correcting the problem with my surround vision camera when shifting into reverse."
• "I was able to get my vehicle's body work done, It looks good as new!"
• "Maintenance work was done promptly and efficiently."
• "My vehicle drives remarkably after each service."