"Jorge was extremely helpful and very knowledgeable about the car I chose."
"Beno provided exceptional customer services! For the most part, he was a one man show."
"The gentleman who checked me in was professional and I would say an asset to the company, very courteous."
"Jorge helped us and from the start he treated us like family."
"Gee Gedeon, is an awesome Salesman."
"Great friendly service. If your car doesn't need something done, they won't push it."
"Jorge provided great customer service through and through."
Cons:
"Maxon service workers be in such a rush, they ALWAYS forgot to do something!!!"
"The mechanic was dismissive and I felt like I was treated like This because I was paying for any services."
"I brought my truck in because it was making noises I’ve never heard before and the gentleman that was helping me did not seem like he wanted to be bothered from the start."
"Horrible experience, please don’t go here if you are black you will be treated like a nobody !!"
"Communication was poor, I had to ask lots of questions and almost walk him through the process of assisting a customer."
"This is the worst service department ever. You cannot get in touch with them by phone, the service is ridiculously slow, they are completely incompetent."
"I would never recommend a General Motors product to anyone."
Sales Experience
Pros:
"I want to thank the entire Maxon Buick and GMC Family this evening my family and I purchase a vehicle from this location and the entire team Chris, Terry and sales manager Felix has made this entire purchase very easy."
"Chris was amazing. He understood I wanted to return my existing lease with gmc and re-lease the same model and not have to pay a ridiculous amount more."
"I found the vehicle of my dreams. Maxon Buick, GMC did everything possible to make sure the loan got approved."
"This is my second lease this year and my Sales person could not have been any better with the way he assisted me."
"Felix and his crew were a no nonsense, no high sales pressure kind of team."
"I can truly appreciate a dealership that respects its customers when it comes to their needs."
"The staff was professional, accommodating and easy to deal with while during the purchasing process."
Cons:
"I will never buy GMC again, let alone from this dealer."
"Pathetic. After setting up an appointment in the evening for a used vehicle, when I reached the dealership they said 'sorry we sold that one yesterday'."
"This dealership is involved in unethical and possibly illegal practices."
"On Saturday 12/31 I spoke to Jorge he gave me a great price on a Acadia told me if I waited till Tuesday 1/3 he would give me a better price he spoke to the big boss! When I called on 1/3 ready to go to the bank he raised the price and lied about everything!"
"I am totally disgusted with Maxon GMC in Union, NJ. They had my Yukon for over 3 weeks and did absolutely nothing."
"I called last week to schedule and go look at a used car that was on their website; after scheduling the appt I was called back and told they weren't selling the car because it didnt pass inspection."
"Advice from a victim in this place: Do not approach them. There is fraud in selling cars."
Service & Maintenance
Pros:
"Recently purchased a Yukon Denali from GMC in Union. The service was outstanding."
"Service was excellent, but I thought $100.00 for an oil change and analysis of the check engine light that ended up being a part under warranty was quite expensive."
"Everything looks fine as if not a single panel had ever been removed. Excellent work!"
"ANTHONY LONGO is the best Service Advisor."
"Wonderful buying experience with the team at Maxon GMC."
"The legendary service of this dealership was unreal."
"Gave 5 stars because car was repaired, check engine light has not come back on, and customer service was excellent!"
Cons:
"Took my car to the dealer told him my switch On the steering wheel is not working and I need to replace it they took it in find out that switch is not working, Which I told them before And they can't replace it because they don't have it, ends up charging me for diagnostic $89."
"I believe when they installed the trailer hitch on my vehicle they knocked out the side detection system...it's been inoperable for nearly a month and a half..."
"This insults my intelligence...they knocked it out when they installed the hitch because the bumper has to be removed and the side detection system is on the bumper..."
"Service took long then expected only was getting an oil change and I waited almost 3 hours."
"Buick cannot supply parts timely making my auto experience less desirable when compared to other automobile manufacturers."
"The air filters were never changed like they were supposed to, and apparently they took my truck on a 'test drive' to recreate the issue I was speaking of however when the truck was returned to me I noticed the mileage never changed on the odometer."
"The service was satisfactory, Every one was friendly and courteous except for the long wait to sit down with a service representative."