"Customer service is Awesome and they are very neat and clean."
"The service is excellent. Every time I was there, I've always had pleasant conversations with the people who work there."
"Great people skills."
"The gentleman on the phone was awesome he took great care of me."
"They talk to you and have a pleasing helpful manner."
"The worker who made the call was extremely polite and accommodating."
"The African American male was very attentive and courteous."
Cons:
"They have horrible customer service."
"The ABSENCE of professional management is a HUGE PROBLEM."
"How RUDE was that instead of them acknowledge me or telling me they would open in 5 or 10 mins or give them a few minutes. They said nothing."
"I walked out and would never spend my money with them, they lack professionalism."
"Customer service/Management is horrible here, don't expect food in a timely matter AT ALL!"
"Poor Customer Service as well."
"This lady had a little attitude."
Food Quality
Pros:
"Food is pretty good and very well packaged to prevent leaks and spills."
"Their fried shrimp was soooo good!"
"Ordered for delivery for the first time today and everything was DELICIOUS."
"Yams- Excellent"
"Greens tender and juicy."
"The food was amazing. I ordered BBQ CHICKEN, Ox Tail."
"Food is always excellent. The Yams, Sweet Corn, Fried Chicken, and Black Eye Peas.... oooouuuu it’s like my Great Grandmother’s cooking in the kitchen."
Cons:
"The fish and shrimp were fried so hard i had a hard time chewing."
"The collards were unseasoned, no smoked turkey."
"The macaroni and cheese was too tangy, and I wished the taste was more subtle, so to speak."
"The Mac and cheese had limited cheese."
"The macaroni was disgusting! Who puts sugar in their Mac?"
"The BBQ chicken was all BBQ sauce and the yams lacked everything."
"The chicken was dry and had no seasoning."
Delivery & Packaging
Pros:
"The delivery was on time and the food was still hot."
"The wings were good and delivery was fast."
"The owner kindly prepared a small tasty sample container for me which basically sealed a return."
Cons:
"Poor packaging (container) wise for food."
"The food presentation is more often messy and I always get the wrong drink beverage and it’s always hot soda not a cold chilled drink."
"At first the delivery was more than an hour late I was very very upset it was first time ordering."
"HORRIBLE WAIT TIME, was literally waiting on my order for over 30 mins."
"Ordered two orders of corn bread which they didn't have so they just sent whatever they wanted without notifying me and asking if I'd like something else."
"Food also arrived leaking grease!"
"Place an order yesterday through ubereats. My order was two orders of Chicken & Waffles and a large order of mac and cheese. When the food was finally delivered there was no chicken whatsoever and only one order of waffles and a small mac and cheese."