"The portions of the barbecue chicken are plenty! Collard greens were really well seasoned, mac and cheese was not short of cheese, and of course cornbread was classic."
"Everything was so fresh the chicken was seasoned perfectly my Mac cheese was amazing and baby them yams perfect."
"The food was EXCELLENT! Don't underestimate this place."
"Excellent soul food, some of the best I have ever eaten from an outside establishment."
"The food taste was like down home southern food and seasoned to perfection."
"The food was amazing, the chicken and collard greens were savory and cooked perfectly."
"The catfish, turkey wings, Greens and macaroni with cheese hit the nail right on the head."
Cons:
"The fried chicken was so hard/stale like it had been sitting out all day or reheated."
"Ordered ribs with mac and cheese, yams and corn and fried shrimp dinner with mac and cheese and collards for my daughter... mac and cheese looks and taste like boxed mac and cheese with Velveeta... corn tasted bad and flavorless at that... collard greens tasted fishy... and shrimp had a strong bad fishy odor."
"The shrimp was old. It has a horrendous after taste."
"The chicken was so dried out that it went from the dried out fried skin to the bone...nothing between, no meat!"
"I got food poisoned from this place. Terrible quality of food."
"The fish and chicken were bland."
"The food was tasteless."
Service
Pros:
"Because it took a little long for the sandwich, they gave us extra fish and an extra side order of potato salad which was pretty good."
"I have ordered turkey and green it took a little while so I went to the restaurant and this handsome young man told me he will take care of me and he did he gave mi my orders for free I asked him how much he said it on me I was shocked that's the place you want to order from they stand behind their restaurant thank you again light skin the food is delicious see you soon."
"The staff is very polite and accommodating."
"The place is small and the staff are very nice they answered all of my questions concerning food allergies and if they cooked with pork and Gabby was very informative, the cooks in the back where also very friendly."
"The staff are friendly always happy to see you."
"The staff at Paula's were apologetic and even took $ off off the final bill."
"Super nice and friendly staff. Excellent customer service."
Cons:
"Service could be better though. Cashier seemed like she had an attitude problem, as if she didn't want to be there."
"I've experienced mixed service at times, depending on who's providing the service."
"Been a loyal customer and even recommend people here. This morning I went to the store to get lunch for me and my boss and the Male chef who was there a Dark skin older man had the nastiest attitude."
"Received a woman answering the phone, who proceeds to yell over me, and then hangs up!"
"Customer service is horrible. Save your time and save your money."
"I will not support a business who doesn't respect my patronage."
"Customer service is horrible. Save your time and save your money. One would think during a pandemic they would appreciate customers coming into their establishment to support them. But after my experience, even though I live in the community, I won’t be going back and will always redirect people from going there."
Management and Operations
Pros:
"Best to call ahead with an order or order through Uber eats or GrubHub to avoid the lines and waiting outside in the elements."
"If you want your event to be perfect let Paul's do your catering."
"I used Paul's to caterer every event I have. Their food is amazing they deliver on time and I have never had an issue with taste."
"The driver was on time and very polite."
"When my husband and I walked in we were greeted very warm an friendly."
"The employees just need to work on their customer service !!!"
"I Love the customer service and the workers are so friendly, polite, respectful."
Cons:
"It's such a shame, food is pretty good and a thriving new business, but bad attitudes."
"MOST ABSENT MANAGER AWARD is for this place, they’re constantly closing and opening whenever they want."
"After this experience I won’t be back"
"Delivery guy took over an hour to arrive, and when they delivered, they messed up my order."
"Never ever going to this place again. Never again......horrible customer service."
"They need the old crew back or to hire new people for taking orders."
"Worst delivery experience ever. I called in an order at 5:20. I waited till 7 to call the store to get an estimate of when the food is coming and they said they would call me back. It's 8:13 and I called 4 times with no answer."
Value
Pros:
"Prices are reasonable."
"The food was wayyyyyy more than enough."
"Everything on the menu is very tasty and the portions are enough to fill you."
"The portion sizes have always been consistent."
"The fish sandwich was pretty cheap compared to Alot of places I have been."
"The Whiting Fish, Beef Ribs, Turkey Wings, Teryaki Salmon are all excellent choices."
"All the food we have had from Paula's has been really good."
Cons:
"They gave me way less food than I actually ordered."
"They gave me one scoop of rice, one scoop of cabbage and a piece of chicken .. all for $10.88."
"I was so ashamed that I discarded 3 fish sandwiches, macaroni and cheese and collard greens, it was unconceivable disgusting."
"Ordered food for a work party of 30 people. Spent $200 & was disappointed. Also very rude over the phone!"
"The amounts in the trays that I was told in the restaurant were way off."
"I thought for lunch, $15 for meat & 2 sides was pricey."
"FYI, not really a good deal if purchase through Groupon."