Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "Everything is fresh and ready to go when I’m there."
• "The food is definitely good."
• "As always, burrito bowl for me never disappoints."
• "The food was great and prepared just like we wanted it (with a surprising amount of guac too)."
• "Food is consistently very good."
• "Amazing place, the food there is great."
• "This chipotle is the best one. The staff is always on it and the food is fresh and not cold."

Cons:

• "The food is always cold, old, and either burnt, overcooked, or not cut correctly."
• "They have the worst steak I have I ever eaten in any chipotle ever."
• "They burn rice, rush to close."
• "The white rice for the rice bowl is extremely hard."
• "Guacamole arrived old. It was brown."
• "Rice and veggies were under cooked."
• "The food didn't seem particularly fresh."

Service

Pros:

• "They helped me out when I passed out on the seat while getting my order."
• "The server I spoke to was friendly and smiled as she helped me to figure out what to get."
• "Great little spot. They keep the lines moving and so it with a smile."
• "Staff is great every time I have gone!"
• "The staff was working as hard as possible to fill orders."
• "Someone training made my order so they took their time and made my order perfect all the right proportions."
• "The manager here is reasonable."

Cons:

• "Owner take charge of these people. You lost a customer."
• "Horrible staff. Can't follow simple directions."
• "The whole group include the management it’s so unprofessional and rude."
• "The employees are rude and miserable."
• "The cashier who is a woman and has a thick accent has such a nasty attitude."
• "The servers all have an attitude."
• "It's the worst customer service ever. Every worker has a nasty attitude."

Cleanliness

Pros:

• "I like chipotle if I’m out my first choices chipotle I never had any issues with food but if you taking your family to eat. First thing you’ll be looking if place is clean."
• "It is well maintained for the most part."

Cons:

• "Let me also add all the health department violations from dirty counter tops."
• "The floors and counters were filthy."
• "Hackensack ave chipotle some reason they having hard time to keeping place clean."
• "Dirtiest location I have ever been to."
• "The place was pretty filthy too- a reflection of how much the employees care."
• "I informed a Chipotle associate that was walking by and she just said “oh yeah that machines not working” I wiped my self down and went to sit down and almost all the tables were dirty."

Online Ordering

Pros:

• "If you order online you don't have to deal with the unfriendly staff, just pickup and go."
• "The online form was easy and all the food was ready to be picked up when I got there."
• "My orders are always ready when they say they will be."