Chipotle Mexican Grill Reviews Summary

Staff and Service

Pros:

• "The staff at this location at always been very pleasant."
• "I came there for the first time yesterday around 7 at night and the staff was friendly everyone looked like they was having a good time cashier was making jokes and I couldn't stop laughing."
• "The young lady was the only one trying. She called out to the guy in the back multiple times for more beans and he ignored her, before finally telling her no."
• "However, the food was delicious, the service was great and the bathroom was clean!"
• "The atmosphere, menus; customer service was very very nice."
• "Just picked up lunch from this location with my partner. We were both so pleased to have such a positive interaction with both associates serving us that we both left with great food and smiles on our faces."
• "First time visiting this Specific Chipotle.. Food & Service was EXCELLENT."

Cons:

• "While these young kids are chit chatting nothing getting done."
• "Service is not all that bad but I feel the employees are young and play too much they run out of certain food because they joking and playing around too much."
• "The young lady that was handling my order says in a very matter of fact/confrontational tone you have to pay for the vinaigrette."
• "Two employees didn’t have on mask although sign is posted outside with mask requirement."
• "Waiting 15mins for beans 5mins for steak."
• "Where’s your manager cause y’all need to be managed."
• "The counter girl must have rolled her eyes a dozen times in my direction just in the few minutes I was there!"

Food Quality

Pros:

• "The chicken burrito NEVER disappoints, so I get it every time I'm there."
• "The food was good got in the line and my food was done in seconds was incredible and my food was amazing I recommend this store."
• "Food was cheap and tasty."
• "In general, Chipotle is awesome! Very friendly for people with dietary restrictions."
• "The food is always delicious."
• "Their food is the Best! Their chicken bowls or taco bowls I can not recommend enough! Yummy!"
• "The spicy chicken bowl was delish!"

Cons:

• "They didn't have several items I ordered online that said they were available."
• "Then I asked for salad dressing, there was none of that either!"
• "There was also no fajitas (peppers and onions), no reason given for that fail."
• "The flavor is inconsistent from day to day and they give incredibly small portions."
• "They dramatically downsize on their portion sizes!"
• "This location never has all of the ingredients."
• "There was NO GUACAMOLE!!!!"

Order Accuracy and Online Experience

Pros:

• "Ordered, easy pick up."
• "Quick and Easy Location. It is clean and rarely busy."
• "The staff is always friendly and considerate, I just wish the prep and delivery of the food was a little better executed."

Cons:

• "I am always receiving the wrong food in the bag / food that has been delivered or something is missing in the bag when I order from this store."
• "You can only order online and even if you pick a specific time, your order isn’t ready until 45-60 mins later."
• "I order 2 steak burrito bowl. I got one with no meat and the other one with chicken."
• "Ordered for takeout through the app for a pickup time around 30 minutes before close... My order was not on the pickup shelf but behind the counter."
• "I waited for over an hour in the restaurant."
• "They were really struggling when I came in. 6/7 employees were struggling to figure out an online order that got messed up."
• "Ordered online. Got home and had completely wrong ingredients in both entrees."