"The entire team conducted themselves in an outstanding, professional, and courteous manner."
"JD, who completed the repair, was courteous, friendly and very knowledgeable."
"The office staff was efficient, polite and made us feel we were a priority."
"The customer' representative kept me informed all the way."
"They arrived in time with a phone call 1/2 hour before and completed the job in one day as promised."
"Great service by the team of JD and José."
"Joe Mancini was fantastic to work with - he explained everything thoroughly and made the whole process very easy."
Cons:
"I had to call them the day before to make sure we were still scheduled, since I booked it months ago."
"Third call today led to be placed on voice mail...again."
"I received no email or phone call as the day approached."
"Sales guy left, never received a proposal which was promised."
"I have not been notified by the company for any followup for years, as advertised."
"Installed four sump pump discharges at the property line that run constantly. My property is now constantly flooded."
"I indicated that my credit card should not be charged and they claimed that they called the office and relayed that message."
Quality of Work
Pros:
"They worked under less than ideal circumstances, since it was dark and cold outside. But they did a great job addressing our issue."
"Ramon and Josue did an awesome job stabilizing the foundation in the residence."
"The work was done a few days later by Tito and his wonderful crew."
"Quality 1st has done amazing work for us."
"They know what they are doing and it shows."
"Quality work by a quality crew!"
"The work crew was on time and very professional. The quality of their work is phenomenal."
Cons:
"I would have gave 5 stars but the flood test only consisted of running water out of the pumps and not through areas of the drainage system."
"About an hour after the installers left, I went to the basement and found that the top of the wall covering had come completely unglued."
"They then did a very sloppy sealing and cleaning job."
"The crew had trouble raising the concrete, and then basically blamed it on 'something' underground."
"The materials they used were not good quality (very cheap tubing etc.) and they left a mess for me to clean up."
"I will not, under any circumstances, recommend this company to anyone."
"Keep in mind if you’re hiring this company, you will be exposing yourself to a ton of liability around their reckless actions."
Professionalism
Pros:
"Anthony helped me in every step of the process and what would work best for me. He was conscious of pricing and my concerns."
"Darren was fantastic, and I could not speak more highly."
"Greg Louis - System Design Specialist was very professional and performed a thorough inspection to diagnose the issue."
"Anthoni, who was the foreman, was kind and professional, and went the extra mile to explain exactly what they were doing and why."
"Anthony spoke in a way that allowed me to trust him almost immediately."
"Randy was absolutely wonderful very professional."
"Nelson Garcia has been one of the most dedicated, courteous and professional people I have worked with."
Cons:
"It was almost like he was reading from a script and just a straight up salesman trying to sell more add-ons."
"He told me he would not even look at the work done because the engineers logs were not submitted to the town."
"I got the feeling he could care less…in fact he mentioned that if he did not get my business the company would survive cause it’s a multi million dollar company."
"He gives me a very high price that was only good for the moment…meaning if I did not want to sign right now, in 24hours it would go up 300/dollars, and if that time passes it would go up another 200/dollars."
"Never Trust 'The Big Company'... The salesman stated that this was causing my cracks... I am disgusted that this okay to let a salesman tell someone this. Absolutely disgusted."
"A salesman actually comes to your home, which I found funny."
"I am really aghast that people will cheat you to get business."
Value
Pros:
"They weren't the cheapest but offered a way more comprehensive solution which to me is always worth a little extra."
"Worth every penny."
"The price was the best compared to others."
"It is expensive, but the work is guaranteed for the life of the house, and that gives me peace of mind."
"Q1 was definitely more expensive than some of the other people we spoke with, but none offered the full breadth of services and the ability to complete a full basement waterproofing in 2 days."
"Had to have some work done on fascia beyond the original quote and they were reasonable about it."
"Another peace of mind is their lifetime guarantee after a basement is completely sealed."
Cons:
"Had them for a small job of replacing the gutters on the porch. Not cheap, but very efficient and organized."
"They’re way overpriced for such a poor job."
"The only item that we would give a less than stellar rating to would be the billing process."
"We were promised a discount and still have yet to confirm whether or not we received the discount on the change orders."
"They said everything is under warranty. If you want a company that stands behind their warranties call Quality 1st."
"I have no idea when you intend to finish my basement."
"Your company came to me and presented a proposal that I felt was fair. I was told the job would take no more than 2 days to complete. I have been very patiently waiting for my basement to be restored to its original condition for over 4 weeks."