Quality 1st Basement Systems Reviews Summary

Category: Waterproofing service

Address: 359 NJ-35, Cliffwood, NJ 07721, USA

Phone: +17327193079

Rating: 4.8
based on 371 reviews.

Customer Service

Pros:

  • "The entire team conducted themselves in an outstanding, professional, and courteous manner."
  • "JD, who completed the repair, was courteous, friendly and very knowledgeable."
  • "The office staff was efficient, polite and made us feel we were a priority."
  • "The customer' representative kept me informed all the way."
  • "They arrived in time with a phone call 1/2 hour before and completed the job in one day as promised."
  • "Great service by the team of JD and José."
  • "Joe Mancini was fantastic to work with - he explained everything thoroughly and made the whole process very easy."

Cons:

  • "I had to call them the day before to make sure we were still scheduled, since I booked it months ago."
  • "Third call today led to be placed on voice mail...again."
  • "I received no email or phone call as the day approached."
  • "Sales guy left, never received a proposal which was promised."
  • "I have not been notified by the company for any followup for years, as advertised."
  • "Installed four sump pump discharges at the property line that run constantly. My property is now constantly flooded."
  • "I indicated that my credit card should not be charged and they claimed that they called the office and relayed that message."

Quality of Work

Pros:

  • "They worked under less than ideal circumstances, since it was dark and cold outside. But they did a great job addressing our issue."
  • "Ramon and Josue did an awesome job stabilizing the foundation in the residence."
  • "The work was done a few days later by Tito and his wonderful crew."
  • "Quality 1st has done amazing work for us."
  • "They know what they are doing and it shows."
  • "Quality work by a quality crew!"
  • "The work crew was on time and very professional. The quality of their work is phenomenal."

Cons:

  • "I would have gave 5 stars but the flood test only consisted of running water out of the pumps and not through areas of the drainage system."
  • "About an hour after the installers left, I went to the basement and found that the top of the wall covering had come completely unglued."
  • "They then did a very sloppy sealing and cleaning job."
  • "The crew had trouble raising the concrete, and then basically blamed it on 'something' underground."
  • "The materials they used were not good quality (very cheap tubing etc.) and they left a mess for me to clean up."
  • "I will not, under any circumstances, recommend this company to anyone."
  • "Keep in mind if you’re hiring this company, you will be exposing yourself to a ton of liability around their reckless actions."

Professionalism

Pros:

  • "Anthony helped me in every step of the process and what would work best for me. He was conscious of pricing and my concerns."
  • "Darren was fantastic, and I could not speak more highly."
  • "Greg Louis - System Design Specialist was very professional and performed a thorough inspection to diagnose the issue."
  • "Anthoni, who was the foreman, was kind and professional, and went the extra mile to explain exactly what they were doing and why."
  • "Anthony spoke in a way that allowed me to trust him almost immediately."
  • "Randy was absolutely wonderful very professional."
  • "Nelson Garcia has been one of the most dedicated, courteous and professional people I have worked with."

Cons:

  • "It was almost like he was reading from a script and just a straight up salesman trying to sell more add-ons."
  • "He told me he would not even look at the work done because the engineers logs were not submitted to the town."
  • "I got the feeling he could care less…in fact he mentioned that if he did not get my business the company would survive cause it’s a multi million dollar company."
  • "He gives me a very high price that was only good for the moment…meaning if I did not want to sign right now, in 24hours it would go up 300/dollars, and if that time passes it would go up another 200/dollars."
  • "Never Trust 'The Big Company'... The salesman stated that this was causing my cracks... I am disgusted that this okay to let a salesman tell someone this. Absolutely disgusted."
  • "A salesman actually comes to your home, which I found funny."
  • "I am really aghast that people will cheat you to get business."

Value

Pros:

  • "They weren't the cheapest but offered a way more comprehensive solution which to me is always worth a little extra."
  • "Worth every penny."
  • "The price was the best compared to others."
  • "It is expensive, but the work is guaranteed for the life of the house, and that gives me peace of mind."
  • "Q1 was definitely more expensive than some of the other people we spoke with, but none offered the full breadth of services and the ability to complete a full basement waterproofing in 2 days."
  • "Had to have some work done on fascia beyond the original quote and they were reasonable about it."
  • "Another peace of mind is their lifetime guarantee after a basement is completely sealed."

Cons:

  • "Had them for a small job of replacing the gutters on the porch. Not cheap, but very efficient and organized."
  • "They’re way overpriced for such a poor job."
  • "The only item that we would give a less than stellar rating to would be the billing process."
  • "We were promised a discount and still have yet to confirm whether or not we received the discount on the change orders."
  • "They said everything is under warranty. If you want a company that stands behind their warranties call Quality 1st."
  • "I have no idea when you intend to finish my basement."
  • "Your company came to me and presented a proposal that I felt was fair. I was told the job would take no more than 2 days to complete. I have been very patiently waiting for my basement to be restored to its original condition for over 4 weeks."

Thanks! Your review is awaiting moderation.