Jennifer Furniture Reviews Summary

Customer Service

Pros:

• "Our saleswoman Cynthia was wonderful to work with."
• "I had an amazing experience with Navdeep; she’s such a great help."
• "SHEFALI at Jennifer Furniture gave exceptional customer service and the best possible deal for the best quality."
• "Their customer services were impeccable."
• "Cynthia took care of my mom and I when we visited the Carle Place store on a Holiday Weekend."
• "Cynthia is a great salesperson. Very detailed and helpful."
• "Shefali is the best … she is very knowledgeable and very patient … I’m Glad she was there to help."

Cons:

• "Horrible service, bad manager, poorly run!"
• "I’ve heard absolutely nothing back from Jennifer despite calling frequently."
• "However, Jennifer Convertables really broke the records for me in terms of poor customer service... I don't want anyone to experience what I had to go through with Jennifer Convertables."
• "All the very rude saleswoman Navdeep and manager Cynthia says is 'why are you complaining, we gave you a good price.'"
• "There’s no administrative assistance that you can seek what so ever and you will most likely get the run around."
• "Very poor customer service. Takes forever to get a piece fixed if there is something wrong with it."
• "They have zero customer service. They get the money when you place the order so do not care at all what happens after that."

Delivery and Product Quality

Pros:

• "Bought a sofa and love seat set that was on sale about a month ago and it's holding up nicely and still very comfortable."
• "We purchased a high quality sofa bed with upgraded mattress."
• "The delivery guys did a great job (they had to take the couch apart to get it down to our basement), and the couch looks beautiful."
• "Just bought my dining set from them today and it was a breeze thanks you Gary and Dustin."
• "We settled on a gorgeous full grain sofa set."
• "I still have the other furniture (fabric) purchased over the past two decades which is still in great condition."
• "The couch is excellent quality leather and literally sells itself."

Cons:

• "It months for delivery I hope they do repairs quicker."
• "Updating my previous experience..It's been 3 months and I still do not have my couch!"
• "Only an hour after the furniture was delivered one of the power recliners began to malfunction."
• "I am still living out of boxes for almost 30 weeks place is a joke it may be close to a year before you get your furniture."
• "BEWARE: if furniture arrives damaged, just refuse delivery on the spot otherwise you will end up with a piece of furniture that they have to come into your home and fix."
• "Will never do business with them, delivery took over 3 months, when furniture arrived there was a rip on couch arm."
• "Furniture fell apart as soon as it got to my home... It wasn’t even 2 months before my living room table started to have pieces of wood breaking off, and color scraping off."

Pricing and Sales Experience

Pros:

• "One of the best experiences I have had buying furniture."
• "Great no pressure service."
• "Came into the store multiple times before purchasing something. Staff did not pressure us to buy anything, encouraged us to look around and come back when we were ready. Navdeep, sales rep is really pleasant, worked with us to get us the best price possible."
• "We really love the quality and service we receive when visiting Jennifer Convertibles."
• "I recommend this location to anyone who is looking for quality and great customer service."
• "Brittnay and Dustin were awesome! They were patient and weren’t pushy like most sales people I’ve encountered."
• "Staff was very helpful and flexible towards what we wanted and we were able to get help as soon as we walked in the doors."

Cons:

• "Do not buy from this store. Waited 12 weeks for couch delivery (that was expected)."
• "I am done dealing this company and would never recommend them to anyone."
• "Really disappointing customer treatment."
• "To have zero customer services reps available via email or phone is completely unacceptable."
• "After sending multiple pictures of damaged set received, he didn't even apologize for the inconvenience."
• "Very disappointing. I bought around $ 3200 merchandise but when I told them I have Jennifer credit card and I will put this on this with 24 months payment plan. The manager refused and cancel the deal saying he can't give us free delivery and can't put this on plan."
• "STAY AWAY everything is over priced."