The Mattress Factory Reviews Summary

Customer Service

Pros:

• "Great service, value and selection."
• "Andrew listened to what our sleeping issues were and shared his own experiences."
• "The family behind this business takes the time to get to know you, offering tailored advice and sharing their extensive knowledge about sleep health."
• "Kevin took us under his wing, taught us all we needed to know about choosing a mattress, and we left with a great deal on a new bed."
• "Kevin was as knowledgeable and friendly as they come, a joy to work with."
• "Kevin was very professional, helpful, and knowledgeable about all of the inventory."
• "Kevin was very knowledgeable and pleasant to converse with."

Cons:

• "The company doesn’t stand behind their products or people... BUYER BEWARE OF THIS."
• "We received a call from our salesman, right before our scheduled delivery, who said he messed up with the exchange and gave us 'too big of a discount' and forgot to charge us a delivery fee and exchange fee."
• "They gave us a different model base that was about half the price of the base we ordered... The second mattress we got also had a hole in it."

Product Quality

Pros:

• "We've had our mattress for about a week and it's so comfortable that we're excited to go to sleep at night."
• "The selection of beds was also excellent and well organized throughout the store."
• "The pricing is another pleasant surprise. Despite the high-end quality, their prices are fair and competitive."
• "The quality of their mattresses is beyond compare."
• "I love the Serta mattress we picked, came 2 days later and delivery was on time and really efficient."
• "Got a quality mattress that best fit our needs."
• "We ended up with a Stearns and Foster."

Cons:

• "The second mattress we got also had a hole in it."

Delivery Service

Pros:

• "It was even in stock and delivered in a couple days!"
• "The delivery crew were also great, courteous, and removed our old mattress seamlessly."
• "Mattress was delivered the following week and the delivery guys were very polite and done in 5 minutes."
• "Delivery was right on time."
• "Delivery was inexpensive on time with great communication regarding when delivery was being made."
• "We were very impressed with the quick delivery time from the time of purchase to receiving our mattress and box spring."
• "The white glove delivery experience was smooth as butter."

Cons:

• "There was a delivery mistake in one of our orders, but they immediately took care of it."

Shopping Experience

Pros:

• "We cannot recommend it enough. 10/10 experience."
• "Our experience at Mattress Factory was amazing and exceeded our expectations."
• "This place exceeded my expectations and knocked their competitors out the door."
• "We were 100% satisfied with our experience."
• "Our overall experience was excellent."
• "In summary, our experience with the company was a perfect 10."
• "We had a great experience shopping at The Mattress Factory today."

Cons:

• "The experience was so good that it almost felt like a paid service from beginning to end."