Raymour & Flanigan Furniture and Mattress Store Reviews Summary
Category: Furniture store Philadelphia, Pennsylvania
Customer Service
Pros:
- "The Franklin Mills location is by far worth the drive and effort. Outstanding customer service."
- "Uriah White was our sales representative and he was very helpful in informing us about our new mattress purchase."
- "Our experience was great! Uriah, our salesman was wonderful!"
- "I am beyond impressed with the services that Richard Einhorn provided us!"
- "The customer service rep was respectful and informative."
- "Sadaf is such an incredible sales woman. She continued to be a great help even after I left the store."
- "Two words Noel Kumar! This person had excellent customer service."
Cons:
- "There is nothing good I can say about my recent experience at this place."
- "Someone was supposed to respond to be via Email. That never happened, therefore, I never heard back from anyone about my order."
- "The 'manager' did NOT introduce himself to us and showed even rude manner."
- "Never shopping here ever again. After waiting 2 months for delivery.. that was rescheduled twice..I finally got my bed..DAMAGED."
- "Yet, there was a sink on the mattress just after 1-night sleeping and couldn't get recovery after we waited almost 2 weeks."
- "Buyer beware. Never believe sales people no matter how nice they are or what they tell you. If its not in writing don't believe them."
- "The delivery experience was so stressful, and the driver so disrespectful."
Product Quality
Pros:
- "We have purchased several pieces of furniture there and have been happy with our purchases."
- "Good collections at this locations."
- "we always are able to find nice furniture without breaking the bank."
- "Gorgeous pieces of furniture."
- "All the pieces are top quality and we could not be happier."
- "I've gotten all my new furniture here over the years. It's good quality furniture."
- "I love their furniture they have so many different styles and colors."
Cons:
- "Mainly bad quality furniture."
- "The side panel was broken and a scratched filled in circular area was on the bottom."
- "When my mattress got delivered the delivery was unprofessional."
- "Very disappointed with the furniture quality and poor customer service."
- "Mainly bad quality furniture. Some choice of sitting. Hard to find anything comfortable and nice looking."
- "Very disappointed with the furniture quality."
- "Always love the Furniture but there is always I always find a Knick scratch or dent on something and the return policy is outrageous."
Sales Experience
Pros:
- "Was a great experience with Kim helping my husband and I with getting our new leather couch."
- "Great experience- found exactly what we wanted - delivery in just a few days."
- "Kim was extremely helpful and not pushy as a salesperson."
- "Mohamed was very helpful for the purchase of bedroom sets both of my adult children."
- "I was very impressed and will be ordering from Raymour & Flanigan furniture again soon."
- "Mohammad as our sales rep. he was the kindness and most patient sales rep."
- "Our salesman Mohamed was extremely helpful in showing me just the type of recliners I was looking for."
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