Halo House Animal Resort Reviews Summary

Communication

Pros:

• "The front office is always very helpful in answering all of my questions and made me feel comfortable leaving my 4 month old puppy for the first time."
• "Great communication and very welcoming!"
• "Helpful staff always call to confirm the stay and any add-ons."

Cons:

• "The lack of communication with me and even within the camp/resort was ridiculous."
• "Applied for a position as a Kennel Assistant and never heard back from anyone, despite repeated assurances my info would be passed along."
• "I reached out to a manager, director, and the owner and never received a response."
• "I was never called to be informed of the situation!!!"
• "We were treated very rudely from the time we arrived and left."
• "She was struggling in camp and went after a counselor. Why wasn’t I notified?"
• "Something happened to my Dog while she was here and no one ever called to tell me."

Staff Professionalism

Pros:

• "Everyone seemed super nice. Dogs seemed perfectly happy when we picked them up."
• "The staff is very friendly and knowledgeable."
• "The staff treat him very well and are very professional."
• "The staff was exceptional from our check in to our check out. Emily was wonderful and everytime we checked up on her,we always got a full description of her day."
• "Super friendly staff! They truly love your animal's while they stay here."
• "The owner and the staff are nice and friendly dog owners."
• "Wonderful place to board and groom your fur babies! Friendly, knowledgeable staff, great facilities."

Cons:

• "One of the most unprofessional people I’ve ever spoken with."
• "This woman was rude, disrespectful and unprofessional.."
• "Even the replies from the owner of negative review on here are condescending."
• "We were extremely disappointed in the way we were treated by two staff members at Halo House."
• "Manager is sidestepping and lying to me."
• "Wouldn't allow me to see the facility when I dropped my dogs off for boarding."
• "They pretty much told me they don’t care and it happens and they don’t care about my money either if I decide to leave."

Facility Cleanliness

Pros:

• "They really sanitize their place there & really do a good job with my dogs grooming."
• "Very friendly & organized place. They truly care for all the dogs and cats they watch over."
• "The facility is well maintained and very clean."
• "Staff is super friendly and office/waiting area always spotless!"

Cons:

• "They need to clean their facility and use a better ventilation system to improve their circumstances instead of giving their customers a sheet of paper that says kettle cough is contagious."
• "It has taken a turn for the worst and gotten dirty, stinks, and full of illnesses."
• "I should have taken it as a red flag what's the first moment I walked into the building and they were trying to clean the facility hair was floating everywhere the smell was horrendous."
• "Absolutely terrible. My dog was not fed lunch... He was in a crate all week."