Address: 200 Trotters Way, Freehold, NJ 07728, USA
Phone: +17323437999
Rating: 4.3
based on 265 reviews.
Customer Service
Pros:
"Our salesperson Paul was very friendly and knowledgeable and helped us find pieces that fit our (picky) tastes perfectly."
"Sophie was friendly from start to finish."
"Paul AKA 'Tall Paul' was an excellent salesman, very good at his job."
"Jag was extremely helpful, courteous, and knowledgeable when we purchased our bedroom set."
"Our salesperson, Peter, was helpful, knowledgeable, friendly, courteous, and patient."
"Ken kept us updated on the status of our order."
"We had a great experience today with Sophie at Huffman Koos."
Cons:
"Having a VERY difficult time receiving any kind of response from this store regarding the repair to my under warranty couch."
"Dealing with a warranty issue is a nightmare."
"We have called the store manyyyyy times during this process and they always give you the run around or promise to call back and never do."
"Called Kevin store manager at least 10 times and he is never available, not taking calls or not in the store."
"Every time we call customer service they say it's on the truck and should be here by the end of the week."
"When you call the store to get an explanation you either never get your call answered or you get someone who denies ever scheduling a shipment and states you will get a call back only to never call you back."
"Literally two months of calling to find out what is going on and the constant answer would be they would call us back with answers and not once have we received a call back with any real answers, only excuses."
Delivery & Product Quality
Pros:
"Well made furniture for a great price."
"Very good quality furniture compared to closer stores."
"We just received our sectional for our family room and absolutely love it!"
"The delivery service was top notch."
"Delivery was on time and the driver even helped remove the old couch from my home."
"The sofa came in before the estimated time and is better than I expected."
"We were ecstatic having the furniture delivered in 6 weeks as promised in perfect condition."
Cons:
"They denied replacing the recliner saying they don’t warranty wear and tear."
"Purchased a couch in January, was told it would be delivered by June... it’s delivered to the wrong address, and they turned around and went back."
"DO NOT GO HERE. We purchased a dining room set on 12/5, estimated delivery 8-10 weeks... It has been over 3 months now and still no dining room set, no updates, no communication."
"We were told it would most likely be delivered to our home by Thanksgiving... Now we are being told January 5 or so."
"We didn't receive the couch for 23 weeks and when we did the delivery people who were careless, rude and unprofessional slashed the leather with a razor blade."
"Sectional couch came broken and torn."
"Purchased a $3,000 buffet on 8/23/21, it was delivered few days after the purchase, it came cracked, damaged."
Management & Staff
Pros:
"I have since been in touch with Lou the manager and he has been very helpful! I have decided to reorder the sectional since it really is a beautiful set."
"Joe, the store manager, and an associate whose name I think was Angela, also were very helpful to us one day when Peter wasn't there."
"Her manager Raamel went above and beyond getting my purchase delivered in a unique situation."
"Because of Paul, we spent a lot of money on some very nice furniture because he was able to get us some very good discounts."
"Carole and Bibi were hands down the most helpful and professional, caring and just down right nicest sales people I have ever dealt with."
"Thankfully the store manager understands good customer service."
"Ken the manager, Helped with all the details and everything went very well."
Cons:
"The manager CAROL does absolutely nothing to try and rectify the problem, she never calls back and never listens."
"I spoke with the asst manager EVAN, and she was rude and told me that there was nothing she could do for me."
"Neither the store manager or regional manager have helped. Only promises. No follow through."
"Stay away, this guy is going out of business and is shipping old furniture from the stores that he has already closed."
"The manager and salespeople at the Freehold location were very professional just seems like the people that are running this company and the customer service as well as delivery people are completely incompetent."
"The Saleswoman/Freehold Store Manager has made excuses and even went as far to tell me false information."
"The manager gave us a great deal on the floor model and helped us move the furniture into the truck."