Cha-An Reviews Summary

Atmosphere & Decor

Pros:

• "First of all the vibe of this place is very calm and zen like."
• "Warm, cozy place with wonderful teas and beautiful desserts."
• "The vibes were a dim, but peaceful tea house."
• "Everything felt like Japan, the vibe was Japan, from the beginning of the entrance to shop and the setting too."
• "So atmosphere wise, it's a nice cozy place."
• "The ambiance of the restaurant is very tradtional and makes me feel like i'm in japan."
• "Beautiful Japanese decor and quiet interior."

Cons:

• "Space feels barren as well, minimal decorations, makeshift tables and not as ‘Japan’ feel as the regular floor."
• "The place was small so when it's busy there is a bit of a wait time but nothing too bad."
• "Rather close quarters when busy (as on chilly, rainy days when everyone needs a comforting warm bevvie)."
• "Very cramped between tables."
• "The store is not clean and looked shabby."
• "The space is so small that makes the whole dining experience very depressing."
• "The place is nice but you'll sit right next to someone, place is tight."

Service

Pros:

• "But I can say that service was outstanding."
• "Our server Rebecca really helped us a lot explaining their menu!! They were really nice, friendly and knowledgeable 💕"
• "The service is excellent."
• "Staff is super friendly; they really make the place become super welcoming."
• "The service was great. Everytime my water was finished in the glass, someone came and filled it up."
• "The staff were a delight to work with from the start."
• "The service is impeccably attentive."

Cons:

• "Stopped giving customer water even upon requests."
• "Staff aren’t that friendly and only talk straight to the point, which may be a cultural difference."
• "Like others have said, this place is pricey to begin with plus they interrogate you for not tipping enough."
• "The staff wanted us to order more and tried to hurry us to pay and leave."
• "Unfriendly staff. Each person at the table MUST order."
• "If you only order tea during peak hours they might ask you to leave after an hour, which I think is reasonable."
• "It was hard to get service-- it appeared that there was only one waitress and a busboy for the whole restaurant!"

Food & Drink

Pros:

• "Desserts are great but a little expensive but I think it's worth it to be honest."
• "The anmitsu was also extremely tasty."
• "The mochi mochi platter was the delicious, the peach tea was delectable."
• "There are plenty of teas to choose from, and they're super affordable, no more than $10 a pot."
• "The black sesame crème brûlée had a good sesame-y base, but the ice cream on top tasted like it had been in the freezer for too long (icy and sticky)."
• "The presentation of each dish is fantastic."
• "Everything we tried was amazing and beautiful - teas, lunch, and desserts!"

Cons:

• "The space was too tiny."
• "The food we ordered was shockingly overpriced for the amount of food you get."
• "Desserts look ok, but taste terrible and stale."
• "Over priced matcha, they make you get 1 item per person."
• "The black sesame ice cream was subpar - ice crystals were forming in the ice cream, affecting the texture."
• "The matcha tiramisu (3.5/5) was weird - it tasted slightly like fake sugar/alcohol and it didn't work well together."
• "They also ran out of the item that I was hoping to get (black sesame brulee)."