Flute Center Reviews Summary

Customer Service

Pros:

• "I did in fact receive excellent customer support from Mrs. Massoud and she went above and beyond what I expected."
• "Alyssa M called me just hours after I submitted a request for a flute trial, and the flutes arrived less than 48 hours later!"
• "The lady I emailed, Kristen, about my order was also super helpful and nice!"
• "Alyssa was able to answer all of my questions. She took into account my budget and specifications and helped me narrow down my selection to several excellent instruments for trial."
• "David was also a fantastic technician-- he too was exceedingly kind and thorough."
• "Alyssa made our flute shopping experience a really positive one, she was very experienced and patient."
• "I am extremely happy with the ease and pleasant customer service he provided me. This is a special purchase and I am loving my new flute."

Cons:

• "Called twice today trying to get ahold of Desiree in their customer service department but no answer."
• "After ordering and being confirmed we were e-mailed that it was on backorder with an unknown delivery."
• "As I stated there were complications with the order and unfortunately the item did not arrive on time which lead to a very unfortunate experience for me."

Flute Selection and Trial

Pros:

• "It was a great way to try out different flutes in the comfort of my own home and also to work with my flute teacher to help me pick out the best flute for me based on my playing."
• "I went to buy a Haynes but bought a certified pre-owned Muramatsu DS flute because it spoke to my heart."
• "Their staff was helpful selecting a variety of options for him to try."
• "The Flute Center allowed him an hour+ to experiment with numerous flutes and makes/models in a private room."
• "Everyone I encountered was warm and helpful. The selection was remarkable and I had time to test out several flutes in a private space without anyone rushing or pressuring me."
• "I had the pleasure of working with Caity, and I must say, she was absolutely amazing. I had been eyeing some piccolo headjoints available at FCNY, and after a conversation with Caity, she promptly sent them out the same day for a trial."
• "The trial period helped me immensely to select the flute that I purchased and I love it more each time I play."

Cons:

• "I ordered a piccolo however it was out of stock unfortunately and they helped me look at alternatives to what I ordered and helped me refund my order quickly and efficiently!"
• "Please note that the Flute Center does not sell sheet music, however."

Staff and Expertise

Pros:

• "Working with Emily at the Flute Center was refreshing in many ways."
• "Phil and his team have saved me (and just about every NY flutist I knows) from many a flute emergency."
• "But the most amazing moment of my visit was an impromptu contrabass adjustment class I got from Phil the Master himself."
• "They have an incredible selection and Phil is extremely knowledgeable."
• "His staff treated me with such kindness and patience while I was stressing over my damaged flute."
• "David Sheppard did emergency work on my piccolo at the NFA convention today. He was meticulous and found issues I didn’t even realize I had!"
• "The level of efficiency and professionalism demonstrated by Caity and FCNY was truly impressive."