Costco Wholesale Reviews Summary

Customer Service

Pros:

• "Great customer service and help from cashier Jonathan at self check out today."
• "The staff have always been extremely helpful."
• "Customer service was great they helped my mother and I with courtesy and respect."
• "Professionalism, great customer service even to the bottle returns section."
• "The cashiers and other staff are ALWAYS friendly and helpful."
• "Staff were friendly and helpful."
• "The service team is very helpful."

Cons:

• "The staff (Sonia- sales clerk) at the register seems to be scarce and not too professional."
• "The workers at the Lawerence Store are Rude and need to learn phone Etiquette…"
• "I was disappointed that Jennifer, the cashier was extremely rude to me."
• "I had the worst cashier OP# 45 named Gabrielle F. She was so rude to me."
• "The people who staff the return lines could care less that they are moving as slow as molasses."
• "The staff at Costco food court need an attitude adjustment."
• "The workers are so rude."

Store Experience

Pros:

• "Otherwise, great value, excellent quality, exemplary friendly service, clean rest rooms, liberal return policy, good parking."
• "I was quite pleased with my experience."
• "This Costco is huge. Fully stocked."
• "Great place to shop, they have almost everything and very pleasant and helpful staff."
• "The warehouse itself is great."
• "Always clean restrooms Fresh food stocked daily."
• "The shopping experience here was very calm and you get your shopping done quickly."

Cons:

• "Beware. I just bought a very expensive item from here to be delivered to my home and the staff have no quality control over their product inventory."
• "Their hot food selection has decreased to hot dogs and pizza but it is understandable."
• "Food Court was closed for renovation."
• "It can be filled up rather quickly and crowded inside."
• "Worse place to delivery got in at 4pm its almost 11pm and they still haven't off loaded my truck."
• "The tire shop is the worst."
• "The parking lot was packed with cars."

Product Quality

Pros:

• "They sell cheap food to snack on Good yogurt, cheap pizza and more."
• "The Kirkland toilet and paper towels are worth the buys."
• "Cookies are amazing can’t lie! Chicken bake is a 10/10!"
• "This location has the best selection of frozen fruit."
• "They always have interesting merchandise and their prices are usually pretty good."
• "Costco is the place to go for fresh fruits and vegetables."
• "You can purchase anything from Petfood- Electronics- Eye glasses- food and house hold products."

Cons:

• "I bought a big watermelon for $5.99... Its meat tasted like the melon rind... and with some chemi taste."
• "I bought the stuffed salmon to celebrate a recent birthday dinner with my family. It was ruined. I found plastic embedded in the stuffed salmon."
• "If the temperature is hot outside and you run to Costco to buy water for sure you will find an empty palette and no water they are never prepared for hot summer days."
• "Then it's my 3rd time buying refrigerated veggies there and they go bad within the same week of getting them when expiration date is weeks away."
• "Many staple items are out of stock, such as skim milk, extra large eggs, mustard, styrofoam bowls, and several other items."
• "Didn't have everything I thought they should and would have. Selection was slim, in the cereal, and bread."
• "The prices just seem to keep going up. I remember when salmon was $20+ now it's $32."