VCA Wellington Animal Hospital Reviews Summary

Staff and Service

Pros:

• "They both stayed in touch via phone and email after visits to check on our pet's progress and did additional research to offer us several alternatives to care for both pets."
• "The vet techs have also been great - especially Jon who is gentle and caring and knows how to handle our pets in a way that is comforting and eases their anxiety."
• "The staff there have been exceptionally attentive, caring and friendly."
• "The staff is friendly, caring, and very knowledgeable!"
• "All the daycare attendants have been absolutely wonderful at making him feel comfortable and helping him with his nerves."
• "The staff are AMAZING. Everyone from Jenna, Christine, Skylar, Sam they’re just so helpful and kind."
• "The entire team here is wonderful, the vet techs are great and kind, the front desk staff is quick and efficient, my phones calls are answered within a second."

Cons:

• "The two negative experiences I had the entire time I was there was when I saw a different vet."
• "There was also urine in the exam room I was in from the previous patient."
• "The staff of the boarding center are unable to keep up with the volume of dogs and provide care, which is a reflection of management and not staff."
• "They were supposed to call me first thing in the morning to arrange day care services. However, I called the desk over ten times to set her daycare plans and change my pickup date but never received a return call."
• "The manager said the receptionist was new and didn't know how to read the system."
• "However, the exam rooms were gross. Once you walk back, the overwhelming smell of urine was everywhere."
• "We arrived to pick-up two very stinky dogs (both acting odd)."

Facility and Cleanliness

Pros:

• "The facility is always clean and neat as well. We love VCA!"
• "They showed me to a room containing a series of wooden 'cat condos' with glass doors."
• "The waiting room has floor to ceiling windows (keeps the patients occupied looking outside!), the floor is non-skid, which the dogs love, the exam rooms are huge, and there is never a long wait."
• "Additionally, they are very reasonably priced and the facility is spotless."
• "This facility has it all; grooming, daycare, boarding and an animal hospital all in one!!"

Cons:

• "Minor, but the roof was also leaking in the reception area."
• "To my dismay when I get to the checkout and find out the price was more than it had EVER been for an exam."
• "They showed her a wall of cramped, tiny metal cages."
• "However, the exam rooms were gross. Once you walk back, the overwhelming smell of urine was everywhere."

Communication and Follow-up

Pros:

• "They provided transparent pricing and let us call them for updates and offered a same day appointment if needed."
• "Follow-through is fantastic and your time with the doctor is the most I've ever experienced."

Cons:

• "I got 1 picture the first day and then nothing. I texted back asking for an update and got 1 more picture during the entire week we boarded our pets. No follow through at all."
• "They were supposed to call me first thing in the morning to arrange day care services. However, I called the desk over ten times to set her daycare plans and change my pickup date but never received a return call."
• "Now that I have gotten the bill, no one answers my calls at the practice.I am so disappointed in my experience here."

Boarding and Daycare

Pros:

• "It's a great place for doggie day care - especially when the weather is bad."
• "My dog has done daycare and boarding and gas always come home quite happy."
• "Great boarding experience. Our rescue dogs have high anxiety and can be difficult for strangers... However, Wellington VCA took them in and treated them like family fur friends."
• "We love Family Pet Resort, we take our 3 year old Collie mix there, he can be nervous at times so it's really great how reassuring the staff is!"
• "This place was recommended by a coworker for doggy daycare and I am extremely happy with everything."