New Country BMW Reviews Summary

Customer Service

Pros:

• "The service department rep, Kurt Sandstrom, is very thorough and precise about what the customer is requesting."
• "Connor is the 'guru' who had the patience to go over all the technology behind our plug-in hybrid X5 more than once, where necessary."
• "This service center has a very professional atmosphere, with no wait time to get my car in."
• "I feel like I am more than just a customer and will give New Country BMW AND Karim my first consideration when it is time for another new vehicle."
• "I would like to give a huge shoutout to Estelle who was my advisor. She is very helpful and customer oriented."
• "The total service experience was quite good. Vehicle drop off, shuttle ride to and fro from work was efficient and courteous."
• "Service desk keeps you very well informed and on the progress of your car."

Cons:

• "Would have been perfect except when we were first pulling into the service garage at 757am for an 8am appointment- someone of seeming importance yelled out- Get them out of here- I don’t want them in here yet…."
• "I was not greeted or acknowledged by anyone, had to wait for a service rep at the counter (unattended) to pay."
• "Just disorganized and it sucks I'm stuck going there as there are no other BMW service centers near me."
• "They did not provide the complimentary car wash that I accepted when offered."
• "No one verified who I was and the guy delivered the car to the wrong house and was driving around in it in my neighborhood lost."
• "They took three hours to complete an oil change."
• "I was very dissatisfied with the service. repairs were made on my car without my approval."

Pricing and Value

Pros:

• "Flew in from Florida to pick up an X7 at the lowest price I could find in the US."
• "New Country BMW in Hartford is an excellent trustworthy Dealership."
• "Absolutely top tier experience. I have to say I have made many purchases in my life, but this by far was the most special."
• "Very pleased with all aspects of my service visit today."
• "The service was exceptional from start to finish."
• "I highly recommend this dealership to anyone looking for a wonderful buying experience."
• "Great experience throughout the whole journey of buying our new X5."

Cons:

• "The dealership used the cheapest shipping company available when I was assured they had a legit network of shippers they use."
• "The prices are double or triple the price at the other dealership I had any interaction with."
• "I was charged two hours to Diag a starter problem."
• "I had my vehicle serviced at this dealership based on a recommendation... I came away with two new tires and recommendations for repairs that weren’t needed."
• "Understand getting parts are an issue but two days without a loaner not acceptable."
• "Unbelievably expensive, the lady told me bmw of Bridgeport and New Haven lie about their value service prices."
• "Too expensive, should match prices of your competition."

Facilities and Comfort

Pros:

• "New Country BMW has a comfortable waiting area with drinks and snacks while my car got an oil change."
• "Pleasant customer service experience. Nice, well -stocked waiting area."
• "The customer lounge is very comfortable and relaxing."
• "New Country BMW is simply the best. As I arrive their service team greeted me with amazing gratitude."
• "From the moment I arrived at the dealership it was clear they value customer service."
• "Excellent customer service with timely response and responsible actions."
• "The service department have a very positive attitude and make the customer feel very welcome."