Chipotle Mexican Grill Reviews Summary

Ordering Process

Pros:

• "Online ordering on their website is thankfully a breeze."
• "The manager today honored a reward even though it was in store."
• "So I ordered online and picked it up immediately. Overall, painless experience."
• "It's a great go-to for lunch, dinner, or just for a snack."
• "I highly recommend."
• "Thank you to the whole staff and keep up the good work."
• "The staff are considerate, efficient, and well trained."

Cons:

• "One day they accept cash next day they don't."
• "I will never eat at any Chipotle ever again... Today, they only accept digital orders."
• "For only doing online orders, the place was disgusting."
• "You can’t online order without waiting at least 30 minutes."
• "Walked in, told they do online order only today even though there were staff in the building."
• "Most recently I came in to find that they were doing online only."
• "For some reason they take an infinite amount of online orders and do NOT serve the customers that show up in person."

Customer Service

Pros:

• "The cashier apologized for the wait and added a free second bag of chips, thank you!"
• "The burrito maker guy was nice and made a beautiful delicious burrito."
• "4 stars only because of the one super pretty, blue eyed, and curly haired young girl who was very helpful and really sweet."
• "Thank you to the staff as well very satisfied ~ will return again soon!"
• "Staff was friendly."

Cons:

• "Service is awful."
• "The staff here are poorly trained, unhygienic, rude, and on more than a few of my visits, some of the individuals have been OBVIOUSLY HIGH."
• "The Cashier was rude."
• "Lady behind the counter was super rude."
• "The servers were rude and acted as though they owned the store."
• "Workers were not polite and were not helpful."
• "The staff were not friendly at all."

Cleanliness

Pros:

• "Place was clean."
• "Their facilities are well kept, tidy, and clean."
• "It is not awkward to go here in a group or alone."

Cons:

• "Got there when it opened today and most tables were dirty."
• "The place was disgusting, tables weren't cleaned, prep top wasn't clean, very unorganized staff."
• "All the tables and the floor were littered with food scraps."
• "The floor, tables and counters, the beverage station and the men’s room were all dirty."
• "The dining area was a mess."
• "Place is always dirty I can never get a clean table."
• "The tables were completely covered in food and there was nowhere to sit."

Food Quality

Pros:

• "Food was awesome as always."
• "Healthy options and wholesome food."
• "The veggie bowl was very good."
• "I had the brisket that was amazing and the pinto beans."
• "Food is always delicious and hot, exactly what one expects of a chipotle."

Cons:

• "The chicken was burnt and tasted so bitter it ruined the entire bowl."
• "The food never tastes the same and the service is slow."
• "The chicken that both my husband and I were served contained cartilage and bones."
• "The food looked like it had been warmed over from the day before."
• "The majority of the meats and beans were out of stock, and the meat that I did get barely filled up the scoop."
• "The ingredients were old."
• "The white rice in my burrito was undercooked (it was crunchy) and the avocado was too hard (not ripe)."

Management and Staffing

Pros:

• "This place is definitely a go to for accessible, high-quality Mexican food."

Cons:

• "This location is awfully managed."
• "Manager or shift manager needs to be booted ASAP."
• "There’s never enough staffing."
• "This location needs to be closed or new management and staff who are trained correctly."
• "This location clearly needs better management because this is where it starts."
• "This place either needs management or a new manager."
• "This location doesn’t seem like there is a manager."