My Flowers and Gifts Reviews Summary

Delivery Service

Pros:

• "The delivery person was courteous and notified me that they were 10 minutes away."
• "Delivery person followed my instructions perfectly about where to leave the flowers."
• "Shopped local with Axelrod and not only were the arrangements BEAUTIFUL (and a big hit), they were on time (same day)."
• "Dennis took them home after hours and I was able to pick them up so that I could surprise my wife yesterday morning."
• "Needed a same day delivery for a birthday gift. Axelrod made this effortless."
• "Thank you Axelrod Flower's I feel so freaking awesome. My daughter received my Valentine's Day Gift."
• "The recipient called to thank me that night and couldn't get over how beautiful the arrangement was."

Cons:

• "This florist delivered the wrong order on a special occasion (2 hours after the delivery confirmation was emailed)."
• "Flowers finally delivered by some random people out of their trunk as my wife and I left for dinner at 8pm."
• "The order arrived late, was delivered to the wrong address, was not received by anyone, was left in a neighbor’s doorway overnight."
• "The arrangement, a gift to me, was delivered two days late."
• "Very unhappy with the delivery time 7- 7:30 PM especially when you know you're sending your driver to a place of business..."
• "Flowers were delivered on Monday, August 8th and left at the bottom of my external stairs in over 90 degree weather and the delivery person didn't call me to tell me they were delivered."
• "The delivery never made it on time and they had to re deliver the following day."

Customer Service

Pros:

• "Let me also add that the delivery man was extremely kind and had his mask on which I definitely appreciate."
• "When I called & emailed to expressed by concerns, they responded immediately as well as provided potential options to fix my situation."
• "I want to thank Bruce Axelrod & Team for making my day. Thank You, Thank You, Thank you!!!"
• "Jennette & Bruce Run a 1st Class operation Flowers & Catering, the FOOD Is top quality AXELROD FLOWERS You will Never be disappointed, and there staff is extremely helpful."
• "The associate I spoke with very sympathetic who wanted to went to talk to the manager (who wouldn’t even come and speak with me when requested)."
• "I called to report these problems and the woman on the phone apologized and offered to send some replacement flowers I could insert the next day."
• "I didn’t know what to get my girlfriend. I told Jannette what she liked and the masterpiece was amazing."

Cons:

• "This place is a disgrace and embarrassment and clearly takes no pride in their business."
• "No apologies, nothing at all. I will not recommend this florist."
• "I would not recommend this place; as the customer service was horrendous, wait time was ridiculous and the staff was not professional."
• "The worst!! 1.800 flowers used you for flowers I was supposed to get. You told them you delivered Friday. You lied!"
• "I received no delivery updates at all today."
• "I called them for replacement and whoever I spoke to had an attitude and kept switching the story."
• "Horrible customer service!"

Product Quality

Pros:

• "The recipient was happy with the arrangement, and boasted about the freshness of the fruit arrangement."
• "The flowers are so fresh, bright, not a single petal was wilted, smells amazing, and SO FULL!"
• "The flowers were super healthy and beautifully arranged."
• "Shopped local with Axelrod and not only were the arrangements BEAUTIFUL (and a big hit), they were on time (same day)."
• "The arrangement was exquisite the price was perfect I would recommend this flower shop to anyone."
• "The flowers were beautiful and the staff was so kind and helpful and understanding, it’s simply unbelievable."
• "Thank you for the beautiful flowers for my father’s funeral mass on Thursday, they were absolutely beautiful!"

Cons:

• "The arrangement was awful- old flowers which were already losing their petals."
• "The water in the vase was brown, slimy and smelly, like what happens after you've had an arrangement for a week."
• "Ordered flowers on 1800flowers.com for Valentine's Day for my wife, this place arranged my flowers and they arrived half dead."
• "The flowers received looked like they had been picked out of the bucket from the man standing on the corner!"
• "These roses are wilted and dead!!!!"
• "The flowers did not last for more than three or four days. Poor Quality...."
• "The fruit was old, shriveled, and slimy. The chocolate covered strawberries tasted moldy."