BMW of Brooklyn Reviews Summary

Category: BMW dealer

Address: 9326 4th Ave, Brooklyn, NY 11209, USA

Phone: +17187595940

Rating: 4.7
based on 374 reviews.

Sales Experience

Pros:

  • "Had a great experience at BMW brooklyn with purchasing my new car.. Eyad the salesman was extremely nice and helpful throughout the whole process."
  • "I had the pleasure to buy my car with the assistance of Eyad. He is very knowledgeable, patience and professional."
  • "John is an amazing salesman! He is extremely professional and patient with his customers."
  • "I worked with Shahid at BMW Brooklyn. He truly gave me the best experience shopping for a car."
  • "Andy Tse was my salesman and he made getting my first car such an easy experience."
  • "Wonderful experience!! Shahid my salesman was amazing always the best !!"
  • "Eyad Aboukhater deserves special recognition for his professionalism, knowledge, and genuine desire to help me find the perfect car."

Cons:

  • "Stay away from this place."
  • "After 3 months I called him and asked for car build-up Tracking number. He didn’t build my car yet because I need 750+ strong credit score with 10+ Years strong credit history!"
  • "A sale called Leo is terrible."
  • "Buyer Beware!"
  • "If I could I would leave 0 starts. Excellent service until you sign then you’re by yourself."
  • "Do not assist with John Quach. He’s totally ridiculous! At first he took $1000 advance from me for pre-order... Then why didn’t he tell me before taking that money!!!"
  • "The sales person is named as Shahid. His manager is super rude. Run away from this place."

Customer Service

Pros:

  • "Everything was handled remotely by phone and email."
  • "The whole team at BMW of Brooklyn was friendly, and the paperwork was quick and easy."
  • "absolutely the best customer service I’ve ever had in a dealership."
  • "Absolutely satisfied with the service I received from start to end!"
  • "Worked with Anthony who was amazing!"
  • "Very friendly and helpful! Glad to be a part of the BMW of Brooklyn team."
  • "Staff was terrific. Professional, friendly and knowledgeable."

Cons:

  • "I wish I could give them 0 out of 5! They are not helpful at all very commercial!"
  • "Elizabeth needs to find some happiness in her life maybe then she can be at help to the bmw clients…"
  • "I waited over two weeks to get a loaner car and when I went for my service appointment ELIZABETH at the counter was so rude and nasty!"
  • "Serious mistake on my part. All BMW Dealerships are not created equal."
  • "No follow through from dealership to address."
  • "The whole process was confusing and they did a horrible job explaining things."
  • "STAY AWAY."

Vehicle Quality

Pros:

  • "The car was detailed so amazingly and sitting inside. I literally couldn’t have been happier."
  • "No cons mentioned related to vehicle quality."
  • "Lastly, the car (an Audi) is gorgeous!"
  • "Beautiful location and the vehicle I purchased is what I was looking for."
  • "The car was fully ready for a pickup the day after it arrived to the BMW warehouse."
  • "I love my new car thank you BMW of Brooklyn."
  • "I love my new car. I pay more than I used to but much less than I thought I’d have and no one could beat the price."

Cons:

  • "Car was picked up after diagnostics after a few days. Found the burn on the hood looks more like from cigarette but thought it’s gonna disappear after wash or so but the burn is deep."
  • "Car came with a navigation & CarPlay software glitch and it’s basically not drivable as you can not use navigation."
  • "Misleading service. Excellent until you sign. Car came with a navigation & CarPlay software glitch."
  • "I’m trying to do a test drive for both X5 and M440i after sales said that’s ready to be test drive. When I arrived, they don’t let me test drive M440i."
  • "And as everyone knows about the auto industry demand and shortage of supply, the wait for build car is long."
  • "They low balled on your trade-in and hide the market adjustment on the new car until the last minute before you sign the buyers contract."
  • "No cons mentioned related to dealership atmosphere."

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