"Had a great experience at BMW brooklyn with purchasing my new car.. Eyad the salesman was extremely nice and helpful throughout the whole process."
"I had the pleasure to buy my car with the assistance of Eyad. He is very knowledgeable, patience and professional."
"John is an amazing salesman! He is extremely professional and patient with his customers."
"I worked with Shahid at BMW Brooklyn. He truly gave me the best experience shopping for a car."
"Andy Tse was my salesman and he made getting my first car such an easy experience."
"Wonderful experience!! Shahid my salesman was amazing always the best !!"
"Eyad Aboukhater deserves special recognition for his professionalism, knowledge, and genuine desire to help me find the perfect car."
Cons:
"Stay away from this place."
"After 3 months I called him and asked for car build-up Tracking number. He didn’t build my car yet because I need 750+ strong credit score with 10+ Years strong credit history!"
"A sale called Leo is terrible."
"Buyer Beware!"
"If I could I would leave 0 starts. Excellent service until you sign then you’re by yourself."
"Do not assist with John Quach. He’s totally ridiculous! At first he took $1000 advance from me for pre-order... Then why didn’t he tell me before taking that money!!!"
"The sales person is named as Shahid. His manager is super rude. Run away from this place."
Customer Service
Pros:
"Everything was handled remotely by phone and email."
"The whole team at BMW of Brooklyn was friendly, and the paperwork was quick and easy."
"absolutely the best customer service I’ve ever had in a dealership."
"Absolutely satisfied with the service I received from start to end!"
"Worked with Anthony who was amazing!"
"Very friendly and helpful! Glad to be a part of the BMW of Brooklyn team."
"Staff was terrific. Professional, friendly and knowledgeable."
Cons:
"I wish I could give them 0 out of 5! They are not helpful at all very commercial!"
"Elizabeth needs to find some happiness in her life maybe then she can be at help to the bmw clients…"
"I waited over two weeks to get a loaner car and when I went for my service appointment ELIZABETH at the counter was so rude and nasty!"
"Serious mistake on my part. All BMW Dealerships are not created equal."
"No follow through from dealership to address."
"The whole process was confusing and they did a horrible job explaining things."
"STAY AWAY."
Vehicle Quality
Pros:
"The car was detailed so amazingly and sitting inside. I literally couldn’t have been happier."
"No cons mentioned related to vehicle quality."
"Lastly, the car (an Audi) is gorgeous!"
"Beautiful location and the vehicle I purchased is what I was looking for."
"The car was fully ready for a pickup the day after it arrived to the BMW warehouse."
"I love my new car thank you BMW of Brooklyn."
"I love my new car. I pay more than I used to but much less than I thought I’d have and no one could beat the price."
Cons:
"Car was picked up after diagnostics after a few days. Found the burn on the hood looks more like from cigarette but thought it’s gonna disappear after wash or so but the burn is deep."
"Car came with a navigation & CarPlay software glitch and it’s basically not drivable as you can not use navigation."
"Misleading service. Excellent until you sign. Car came with a navigation & CarPlay software glitch."
"I’m trying to do a test drive for both X5 and M440i after sales said that’s ready to be test drive. When I arrived, they don’t let me test drive M440i."
"And as everyone knows about the auto industry demand and shortage of supply, the wait for build car is long."
"They low balled on your trade-in and hide the market adjustment on the new car until the last minute before you sign the buyers contract."
"No cons mentioned related to dealership atmosphere."