"Delicious 😋 authentic Italian deserts. Gelatos, Bombolone, cakes, coffee etc."
"The doughnuts are delicious."
"Great gelato & service was spectacular."
"The strawberry shortcake cake was delicious."
"The almond croissant was good, but not exceptional for the price."
"The lemon mousse is a delight to eat."
"The Pistacchio Bombolone (Light & Fluffy Italian Doughnut) was easily one of the best things I've put in my mouth this year, absolutely delicious!!!"
Cons:
"Was very disappointing, the photos were nothing like the expected, we bought a croissant which was meant to be filled with Nutella, but has approximately a tea spoon."
"The bombolone are mostly solid flour with very little filling inside."
"Hazelnut cake was too sweet and the custard in the mango tart was a bit watery…"
"The gelato however was slimy and melted looking so did not order."
"The red velvet cake, however, it was dry and underwhelming."
"Lack-luster cafe lattes, the Boston Cream, Nutella, Strawberry, and Chantilly Bombolones, priced at $6.50 each were thoroughly disappointing and tasted nothing like their flavors."
"The tiramisu cake was literally a throw away item, too bitter and soggy."
Service
Pros:
"Friendly service, good selection."
"What really made this place was the service! Everyone was exceptionally kind."
"The staff handled the rush pretty well."
"I absolutely love coming to Angelina, the donuts are amazing and the staff is always friendly and assertive every time I come."
"Carlos not only provided excellent assistance but also displayed a remarkable level of professionalism and kindness."
"All I have to say was service was amazing the lady went out of her way to make sure I was satisfied."
"The staff were super friendly."
Cons:
"LATELY THEY HAVE BEEN CLOSING AROUND 9PM WHICH I FIND EXTREMELY WEIRD when it’s such a busy area & people love going here."
"At the time we were there, the coffee bar was understaffed and it took a long time for our lattes to come out."
"We had a show to watch at a nearby theater and my friend had to leave empty handed because we waited almost 40 minutes and were ignored or given looks by staff whenever we politely asked for an update on our order."
"However, since it’s Times Sq. it feels less personable and lacking on cleanliness."
"The workers we encountered were not the best to talk to and I'm not sure if it was the holiday rush or thats how they are in general but the interactions felt very rude and dismissive."
"Staff made us wait for over 20 minutes before I approached them and asked what was taking so long; turns out they simply forgot to prepare our order."
"Then waited much longer to get checked out at the cashier by a very stressed, unfriendly, overwhelmed employee."
Atmosphere & Cleanliness
Pros:
"Stopped by Angelina’s bakery at 11:45pm on a Saturday night and was promptly greeted by friendly staff."
"The interior is clean and lovely and definitely evokes the feeling of an upscale pastry shop."
"The decor and interior design of this bakery is absolutely beautiful!"
"Nice cosy place to sit outside as well as inside, walking distance from hyped Times Square."
"The ambiance is inviting, with cozy seating areas that invite patrons to linger and savor the flavors."
"Ambiance and decor was cute, very elegant and modern."
"The decoration is nice, the place to eat upstairs is really spacious and clean!"
Cons:
"Where in the USA is cream not made available to customers!!!? Yes, at Angelina, where you have to ask a staff busy with other orders and who didn't want to answer."
"Tables were filthy and especially on the floor."
"Came here for hot chocolate and a croissant but they had nothing I ordered."
"Pastry is not bad. But the sitting environment is disappointing. Flies are flying around on upstairs indoor sitting area."
"I dined in and it was dirty, litter was on the floor, large furniture that fits badly for dining in."
"Obviously very busy and the tables weren’t cleaned so we had to clean ourselves which is fine given it’s so busy."
"The outdoor seating was nice but indoors was a bit difficult to navigate accessibility wise as my partner is disabled and uses a guide dog."
Value for Money
Pros:
"The drinks are really good flavour to price ratio wise!"
"Perfect spot to satisfy your sweet tooth! 😋 Highly recommend the Nutella latte, potato gratin focaccia and gelato."
"The coffee is good."
"The bombolone ranks as one of the best doughnuts I’ve ever had."
"From heavenly pastries to unique offerings like pizza, ice cream, cake, and more, it’s a haven for dessert lovers."
"The food is delicious and pastries in particular reminded my of the food from Palermo, Sicily."
"Baked goods are fresh and tasted great."
Cons:
"The prices are ridiculous, but I'm not from town So just more shocked than necessary."
"$20+ for an orange juice, and a cold bacon, egg, cheese croissant."
"The pastries here are crazy spendy.... also arguably the best you might ever taste. Seriously good."
"But the prices are high: 1 donut, 2 croissants and 2 coffees went for $40."
"Bought 3 cookies for $17! No taste at all and generally a bad purchase."
"The portions and prices are way out of hand!!"
"Way too expensive for what it is and it’s not the Angelina quality I know."