CAVA Reviews Summary

Food Quality

Pros:

• "The food is amazing here and you should really check this place out when you can."
• "I believe I just had the best falafel pita sandwich of my life!"
• "The quality of food is good."
• "The food was delicious and the variety of options with choices was really cool."
• "The food was amazing and fresh."
• "Everything I’ve had is fresh and delicious."
• "The food here is simply AMAZING! I’ve never been disappointed with an order and the ingredients are always fresh!"

Cons:

• "I had one of the worst falafel in my life, they were uncooked and cold as ice."
• "All veggies are overcooked and missing the pita I ordered."
• "Their falafels were my favorites but they have been so bad recently."
• "The falafel didn't taste like falafel."
• "however you guys gave me a bowl with uncooked brown rice."
• "White rice was hard and seemed stale; same with lentils."
• "The brussel sprouts weren't cooked at all, is that how it usually comes?"

Customer Service

Pros:

• "I love love cava and the staff amazing so patient they walked me Through the line even tho they were extremely busy."
• "I experienced very friendly and patient customer service."
• "Staff was very courteous and helpful."
• "The staff was really kind and helpful in terms of answering any questions."
• "The team was very very nice."
• "The girl who made my pita was very patient when I said I hadn’t been there before and explained each station and what my options were."
• "the staff here is amazing very helpful and very considerate to their customer"

Cons:

• "I asked her for a topping which she served just half scoop..i later told her to serve another topping and she refused saying that only one is allowed."
• "Manager is extremely rude who does not want to accept their mistake."
• "Today they had an attitude with my girlfriend and were quite cheap with the toppings."
• "Unfortunately, the staff needs to be trained properly to have consistency in customer service, cleanliness and preparation."
• "Some of the workers also aren't the nicest from my experience."
• "Very hot in there, maybe AC was broken or something but employees were too rude as well."
• "The server was extremely rude and dismissive."

Portions and Pricing

Pros:

• "Lot of options and much better choices than Chipotle. Healthy and tasty salads and not too pricey either."
• "They are generous with food quantity."
• "It was stuffed solid, tasty, fast and good value."
• "About $9 per person, great option in the area."
• "Great fast healthy food, great value (portion for price), usually very quick service, even in busiest lunch time."
• "A lot of healthy, tasty bang for the buck."
• "It is really good quality and quantity for a reasonable price."