The Fresh Grocer of Wyncote Reviews Summary

Customer Service

Pros:

• "Thank you Fresh Grocer of Cheltenham for exemplifying such great customer service!"
• "The employees are always very helpful."
• "Always a good experience, clerks are helpful, prices are good."
• "The employees are friendly & helpful."
• "Fresh Grocer should be proud to have an employee who cares about customer satisfaction."
• "Good customer service to complement fresh hot food."
• "I love seeing the store up and running serving customers with a helpful attitude and a smile."

Cons:

• "Their online service used to be good, however my last two experiences have been completely unacceptable."
• "When I call concerning these issues, I am put on hold for long periods of time only to have the call disconnected."
• "The manager Michelle was completely unprofessional and should attend customer service and diversity training."
• "The worst customer service I have ever experienced."
• "Some employees at this store have no customer service skills whatsoever."
• "Very poor customer service and very poor communication with customers."
• "The service at the hoagie station by far is the worst."

Store Cleanliness and Layout

Pros:

• "Otherwise this store is great and always clean, rarely long lines."
• "This location is clean and well stocked."
• "The store is clean, the prices are great and the selection is wonderful."
• "Nicely maintained store. Clean and bright with wide aisles and shelf stock kept filled."
• "The Fresh Grocer in Wyncote is very clean."
• "The supermarket is very clean. Everything is organized accordingly."
• "Store is very clean."

Cons:

• "I didnt realize how stressful the cluttered aisles and constant out of stock items were making my grocery shopping."
• "Unfortunately, the layout of the store is not well thought out and the check out lines get really backed up."
• "Parking space is 'competitive' and it's usually busy."
• "Purchased a hoagie this afternoon. I too saw mice running around in the deli section."
• "This used to be my favorite grocery store. It is horrible now because there is never enough lines open."
• "Checkout was a nightmare! Long lines and the registers were ALL cash only."
• "And on top of that their self checkout machines suck!!!"

Product Quality and Selection

Pros:

• "With the addition of grilled chicken and spare-ribs, local and out-of-towners can now enjoy the taste of these items."
• "Their grill has the best soul food."
• "It has a very large gluten free section which is perfect for those of us with Celiac Disease."
• "The hot food sections are awesome, as are their huge custom made hoagies."
• "The meat selections are great and the meat cutters are so professional and helpful. The deli clerks are fast and helpful, also."
• "They have a diverse selection of different spices and ethnic products that you can actually get from around the world."
• "Produce and meats are always fresh."

Cons:

• "Store used to be on point but lately items are expired."
• "I asked for a corned beef special, I got a frisbee wrapped in plastic."
• "Originally this location had an expansive amount options for the gluten free..dairy free...special dietary restrictions community. They have dispersed that section and spattered it around the store."
• "This market never has Jicama and the person working in produce did not even know what Jicama was."
• "I PURCHASED bag of Express salad mix ...and then I discovered it was on a recall list from June ...the CDC stated it test found it contains bacteria from a parasite...they should not be still sell this."
• "The produce here is horrible! The strawberries are always brown, especially the ones that are on the bottom."
• "The food is sometimes old. Produce not fresh."