P.C. Richard & Son Reviews Summary

Customer Service

Pros:

• "Adam A. was very knowledgeable in recommending what would work best for my needs."
• "DAN, he answered all of my questions, very patient and a pleasure to work with!"
• "Jim was extraordinarily knowledgable and helpful."
• "Ali worked hard to get any concerns I have solved and ultimately ended up resolving any issues I had."
• "Our salesman, Ali, was extremely professional and courteous."
• "Chris Peacock was great in helping me when I came back a second time."
• "I've shopped at this location for years and I ALWAYS get the best service and exceptional pricing from my salesman, Ali."

Cons:

• "Purchased the refrigerator Haier it was ordered didn’t have any in store for viewing, upon delivery at my house after examining the refrigerator was very disappointed in the storage inside extremely small."
• "What an awful experience and awful customer service."
• "Multiple calls to the store went unanswered."
• "He also did not turn the proper water valve off prior to doing so. Water sprayed out of the hose like a fire hydrant."
• "Chris Peacock Charged me for a removal of the old grill that I did not ask. They brought the new one at 6AM!!! Waking up the whole house."
• "BUT!!! Installing guys are not good...They handled very expensive machines with not gently and now I have scratches."
• "Don’t go to this location. The manager is an aggressive salesman and lacks customer service skills!"

Sales Experience

Pros:

• "Alex Papagiannis and Jim Driscoll are the best sales people in the Plainview store."
• "Had a great experience at PC Richards with Jim! He found us the perfect Tv for our new apartment and made sure we had everything we needed to install it to the wall."
• "The purchasing process was quick and easy, and Jim made sure that we had the best possible price."
• "We really had a wonderful sales person named Chuck."
• "You can certainly rely on Ali and PC Richard & Son to always get it right!!!!"
• "Thank you very much to Ali and the rest of the PC Richard Plainview staff for making our move to our new house a special one."
• "Jim found us exactly what we were looking for and it happened to be in stock!"

Cons:

• "The installer came and snapped the water line completely off while trying to remove the old hose."
• "Installers came to deliver and set up my refrigerator. In order to get the appliance into the house, they made some sort of adjustment to my storm door. After they left, the door no longer sprung closed."
• "I had one technician come who was extremely rude and told me I was doing laundry wrong, was condescending and impatient."
• "Spoke with the delivery guys they said we have to call the office to do the return however upon calling and speaking with the sales rep he was like there’s is over 50% restocking fee and just unhelpful."
• "I am so extremely disappointed in the store. I bought a new dryer about six months ago. It suddenly stopped working."
• "Worst customer experience ever. The manager has trained his employees well to have his a**h*le demeanor!"
• "PC Richards has reimbursed me for NOTHING. Tony from the PC Richards claims department has been terrible."

Product Selection and Pricing

Pros:

• "Love this store. I can never go in and not buy something."
• "Every appliance in my home was bought at PC Richards."
• "Broad merchandise selection with reasonable pricing."
• "All of the appliances are still working perfectly almost 2 years later."
• "Prices are competitive, they stand behind their products, sales associates know intricacies about the products they are selling."
• "The appliances are top notch."
• "Lots of variety for everything you may need."

Cons:

• "I had bought a portable AC from a different P.C. Richard a year ago and it ended up breaking."
• "Sometimes it is not the customers fault that a machine is defective. After two service calls and weeks of waiting we should get a replacement."
• "They couldn’t and made it worse."
• "Don’t waste your money at any P.C. Richards store. They are a fraud and do not stand by their promises for great customer service as family owned business."
• "Disappointed and wanting to take our business elsewhere in the future."
• "It was a very different experience from the one other place we went to which was Jay's Appliance on Hempstead Turnpike in Levittown."
• "The rep we had would ONLY address and look at my husband - ignoring the fact that I was answering his questions."