"OUTSTANDING TOP-NOTCH SERVICE, PRODUCTS AND PRICES."
"Sasha at PC Richard on Kings Highway was amazing!"
"Excellent customer service, we had to buy a grill last minute the day before 4th of July and we came as they were closing and they actually reopened the store and helped us choose a grill that was best for us."
"He was able to help us figure out exactly what we wanted and needed and made the entire process seamless and so enjoyable."
"I’ve been here more times than I can count and I always had excellent service from the team."
"All the employees are fully present and ready to help you."
"The staff at this store is awesome! I am always greeted when I come in there and am well taken care of."
Cons:
"I did an online purchase for a 32” Samsung flat screen @ 10am... 6 FREAKING HOURS TO PROCESS AN ORDER???"
"Pc Richard and son is the best place to be when you need quality appliances at a very reasonable price, but this location is the worst I've ever been to, as soon as you walk in there's no greetings."
"Never again... To get attention in the store took 15 minutes (most of the sales reps are not friendly for some reason... did not have breakfast? or lunch?)"
"They are requiring personal info even though buying with CASH, and telling them that you are feeling uncomfortable providing personal info."
"Just sharing my recent experience with PC Richard & Son. They failed to deliver a refrigerator to my 80y.o. mother."
"They got my son with a problem dryer... last time I waste my son’s money in a store like this."
"The item was delivered damaged (they should hire people who care)... replacement process is a headache and takes a week."
Sales Staff and Management
Pros:
"Victor went above and beyond to help and even spoke to his manager about giving me a reduced price for the washing machine I wanted."
"Redoing a kitchen is stressful. The manager Sasha and his staff when above and beyond to get me the best prices and answer any questions I had."
"Moshe... won't try to sell you on something you don't need."
"Louis was very helpful and provided a very exemplary sales and service experience."
"Ralph handles me with kid gloves by ensuring I understand my purchases, giving me the best deal possible and following through from beginning to end to make sure I'm happy with everything."
"George went out of his way to work with me side by side to find me something compatible and within my budget and he did."
"Arkadiy was a consummate professional."
Cons:
"Contacted salesmen Alex who just simply refuse to help."
"P.S. After the manager reached out to me he said that the best he could do for me is sell me another range hood for half the price. Spend another 500$ here? No, thank you."
"Delivery driver was too lazy to remove refrigerator doors and bring it in, he claimed that the refrigerator was too wide."
"Called to see if I can purchase an Friedrich air conditioner over the phone that I saw on line. I was told the the store was out of stock and no store in Brooklyn would have it."
"UPDATE: I just discovered that, although the installers took away the box, they actually left it in the back of my building’s trash area. I was not informed of this, and my landlord blamed me for this."
"But the worst was the the range hood. It looks so horrible that we have to get a new one."
"The washing machine had a medium sized dent."
Product Selection and Pricing
Pros:
"Alex Goykhman was able to find a rare sized refrigerator after minutes of speaking to him to fit my kitchen which I couldn't locate anywhere for over a week, he went out of his way to find matching applicances and had it all delivered to me all the way in PA the very next day."
"I got 2 tvs, a grill, washer and dryer for my new home with a better price then anyone else and great service."
"Their variety of appliances is now from soup to nuts and the recent renovation of this store is amazing."
"We trusted his recommendations and made a purchase of a AC unit that we are thrilled with."
"The AC I bought was discounted by Danny almost $200 from what was online at other stores."
"PC Richards had the cheapest price online for this product however upon request Mark and his Manager were able to further reduce their price by $100."
"They honored their 30 day price match guarantee which got me the Best price!"
Cons:
"The Wolf range that cost crazy money has two super long stretches on sides."
"Because PC Richards is responsible for whatever they sell only for 30 days. Huge disappointment."
"planning to return and go to Lowes or Home Depot."