P.C. Richard & Son Reviews Summary

Category: Appliance store New York

Address: 450 Kings Hwy, Brooklyn, NY 11223, USA

Phone: +17183825006

Rating: 4.7
based on 245 reviews.

Customer Service

Pros:

  • "OUTSTANDING TOP-NOTCH SERVICE, PRODUCTS AND PRICES."
  • "Sasha at PC Richard on Kings Highway was amazing!"
  • "Excellent customer service, we had to buy a grill last minute the day before 4th of July and we came as they were closing and they actually reopened the store and helped us choose a grill that was best for us."
  • "He was able to help us figure out exactly what we wanted and needed and made the entire process seamless and so enjoyable."
  • "I’ve been here more times than I can count and I always had excellent service from the team."
  • "All the employees are fully present and ready to help you."
  • "The staff at this store is awesome! I am always greeted when I come in there and am well taken care of."

Cons:

  • "I did an online purchase for a 32” Samsung flat screen @ 10am... 6 FREAKING HOURS TO PROCESS AN ORDER???"
  • "Pc Richard and son is the best place to be when you need quality appliances at a very reasonable price, but this location is the worst I've ever been to, as soon as you walk in there's no greetings."
  • "Never again... To get attention in the store took 15 minutes (most of the sales reps are not friendly for some reason... did not have breakfast? or lunch?)"
  • "They are requiring personal info even though buying with CASH, and telling them that you are feeling uncomfortable providing personal info."
  • "Just sharing my recent experience with PC Richard & Son. They failed to deliver a refrigerator to my 80y.o. mother."
  • "They got my son with a problem dryer... last time I waste my son’s money in a store like this."
  • "The item was delivered damaged (they should hire people who care)... replacement process is a headache and takes a week."

Sales Staff and Management

Pros:

  • "Victor went above and beyond to help and even spoke to his manager about giving me a reduced price for the washing machine I wanted."
  • "Redoing a kitchen is stressful. The manager Sasha and his staff when above and beyond to get me the best prices and answer any questions I had."
  • "Moshe... won't try to sell you on something you don't need."
  • "Louis was very helpful and provided a very exemplary sales and service experience."
  • "Ralph handles me with kid gloves by ensuring I understand my purchases, giving me the best deal possible and following through from beginning to end to make sure I'm happy with everything."
  • "George went out of his way to work with me side by side to find me something compatible and within my budget and he did."
  • "Arkadiy was a consummate professional."

Cons:

  • "Contacted salesmen Alex who just simply refuse to help."
  • "P.S. After the manager reached out to me he said that the best he could do for me is sell me another range hood for half the price. Spend another 500$ here? No, thank you."
  • "Delivery driver was too lazy to remove refrigerator doors and bring it in, he claimed that the refrigerator was too wide."
  • "Called to see if I can purchase an Friedrich air conditioner over the phone that I saw on line. I was told the the store was out of stock and no store in Brooklyn would have it."
  • "UPDATE: I just discovered that, although the installers took away the box, they actually left it in the back of my building’s trash area. I was not informed of this, and my landlord blamed me for this."
  • "But the worst was the the range hood. It looks so horrible that we have to get a new one."
  • "The washing machine had a medium sized dent."

Product Selection and Pricing

Pros:

  • "Alex Goykhman was able to find a rare sized refrigerator after minutes of speaking to him to fit my kitchen which I couldn't locate anywhere for over a week, he went out of his way to find matching applicances and had it all delivered to me all the way in PA the very next day."
  • "I got 2 tvs, a grill, washer and dryer for my new home with a better price then anyone else and great service."
  • "Their variety of appliances is now from soup to nuts and the recent renovation of this store is amazing."
  • "We trusted his recommendations and made a purchase of a AC unit that we are thrilled with."
  • "The AC I bought was discounted by Danny almost $200 from what was online at other stores."
  • "PC Richards had the cheapest price online for this product however upon request Mark and his Manager were able to further reduce their price by $100."
  • "They honored their 30 day price match guarantee which got me the Best price!"

Cons:

  • "The Wolf range that cost crazy money has two super long stretches on sides."
  • "Because PC Richards is responsible for whatever they sell only for 30 days. Huge disappointment."
  • "planning to return and go to Lowes or Home Depot."

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