"I loved my experience at the woodside PC Richards. I was helped out by Kelvin, he was very patient and helpful."
"I bought my recliner here and i have not left it since, the customer service was great, from the sales rep to the delivery guys who brought it to my home."
"I needed a charger for my notebook and Octavio was a great help! We had to try about 5 chargers until we found a solution!"
"Chris the Salesman at the PC Richard Store in Woodside Queens showed us around the new Mattress Department and let us try the new Tempurpedic Mattresses and Adjustable bases."
"Highly recommend working with him for all your needs."
"Great experience at this location! The store was extremely clean and well organized and I had no problem navigating or finding what I needed."
"I had a fantastic experience at PC Richard & Son in Woodside, Queens, thanks to the exceptional service provided by two outstanding managers, Nasso and Solomon."
Cons:
"Don't trust them. They try to scam you out of your money."
"Delivery day came and I was NOT happy with the delivery or the guys delivering."
"Horrible customer service, they don’t return calls and hang up after leaving you on hold for 20 minutes plus."
"The manager asked him he yelled that it was expected that he could not do two things at the same time, and he did it in a rude way."
"Good customer service when I was in the store spending $1,400 on air conditioners last summer. Extremely rude customer service when I called a few months later asking simple questions about the unit."
"Two Ladies in the front counter who is wearing black clothes and other one is wearing pink, they are always talking very rudely… and shouting… like I’m asking for favor to them."
"This may be a particular case, but rudeness should not be forgiven."
Sales and Delivery
Pros:
"Derek was helping me and talked me through all my options with prices and the machine functions."
"Great experience, friendly customer rep and very profesional."
"Great experience - got the exact dishwasher I wanted with no hassle. Delivery was quick and easy - they arrived early (which was awesome!) and were in and out within minutes - and took the garbage with them."
"Tej gave us options of items as well as price range perfectly fitting our budget."
"Mr. Octavio Lopez was very knowledgeable and helpful with our purchase, which was handled professionally and in timely manner."
"Syed was extremely helpful and attentive. He helped us pick out the perfect AC unit!"
"Always a pleasure shopping at PC Richards. Chris Fleischer is always very helpful."
Cons:
"Please shop somewhere with more reliable sales associates - Best Buy in Woodside is very helpful, and Walmart always has the best deals."
"Syed was very helpful in finding me the grill I wanted. However, when I was paying I was asked to scan a QR code to give this review and as I did it the employee was hovering over me."
"Was told by the customer service department that I could bring in my damaged TV for an exchange or equivalent store credit... just for the management to say they don’t tell people that."
"Walking in here depresses me. Everyone is happy to help you with what you need but you can't help feeling a sense of dread that this store is just a few days away from closing."
"We went in to buy a television, sound bar, and a laptop. We stood around for more than a half hour. We kept being told by a salesman that he would be right with us. After 40 minutes we left the store without any merchandise!"
"They sold me a more expensive AC when the one I had was the same unit that is able to be replaced into my wall unit."
"Please do not shop here... the day before the delivery, I received a call saying installation is not included and that after testing the tv they will put it back in the box."
Product Selection and Availability
Pros:
"I had to buy a fridge so I went here. They had a decent selection but I already had an idea of what I wanted and how much to spend along with measurements."
"Alex was knowledgeable on all products including specs and measurements."
"Had a great experience here! Alex was able to give us accurate estimates for when our appliances would be available."
"We needed to purchase a new TV. The salesman Alex was extremely knowledgeable and helpful."
"I bought my TV and other things here, I received good attention, when we went to look for our purchase there was no TV in good condition and they offered free delivery, I was really satisfied!"
"Always a great experience shopping at this location, I buy everything i need from here. Great deals and savings are always offered."
"The store itself was very clean and spacious, as it was set up to be very easy for us customers to find things."
Cons:
"I purchased a refrigerator from this store back in June 28,2020 and everytime we call, we get the same responds that they are expecting a shipment and that since I am one of the First ones on the list I should be getting one, still have not received my refrigerator."
"Every store is as good as what you need and whether they have it. On this particular day they didn't have what I wanted."
"I was looking for a new TV and a mattress, both are sold at this store. I browsed for about half an hour was never asked if I needed help."
"For home appliances I recommend bobs or mattress firm. They have better deals that are unmatched."
"Sold me a fridge that doesn’t get cold, delivery guys dropped it off, plugged it in and ran out."
"I get an e-mail that says my order is ready for pick up but yet a get to the store and I have to wait for an associate to ring up my order."
"Don't recommend you place an order through their website. save yourself the headache and order online from a more serious retailer."