P.C. Richard & Son Reviews Summary

Category: Appliance store New York

Address: 53 W 23rd St, New York, NY 10010, USA

Phone: +12129240200

Rating: 4.9
based on 244 reviews.

Customer Service

Pros:

  • "Silvio was fast and dependable."
  • "Jerry... helped us avoid disaster and found us the perfect stacking washer dryer to fit our very challenging closet."
  • "Myron was helpful, friendly and knowledgeable."
  • "Abdallah Bokhari... I was never so happy after spending so much money before in my life."
  • "Sal... helpful in choosing the items we wanted."
  • "Abdallah B. provided excellent customer service; he made sure to get an appliance that suits me and kept me informed every step of the way."
  • "John was extremely helpful and guided us to the fridge of our dreams."

Cons:

  • "Then went across the street to Best Buy to pick up a couple of games I'd preordered. Line around the block. Staff bored and uninterested at best, outright surly and hostile at worst."
  • "The first deliveryman could not install it."
  • "The gentleman who was helping me was very very nice but the manager had a hearing and understanding problem and was unwilling to or choose not to care about a conflict that would arise when it came to my job and their delivery service."
  • "Furthermore, the brand new tray (part of the stacking kit), is nicked in several places."
  • "They also scratched my laundry doors during removal & installation."
  • "They lack the staff to support their on-line business."
  • "Not likely to shop here again."

Product Knowledge

Pros:

  • "Salvatore... knows everything about appliances."
  • "A knowledgeable, and nice manager Adrian helped me and advised me that I had a service contract and quickly set up service for next week."
  • "Ron is the man! His customer service is exemplary."
  • "Alexis was very helpful."
  • "John was patient, super knowledgeable, and above all else honest."
  • "Elian who really hooked us up! He was patient, helpful and very knowledgeable."
  • "Salvatore knows his stuff."

Cons:

  • "Sonos speakers should be mounted high, not at ear level where it is impossible to hear sales person."
  • "Store management should keep the music at a reasonable level for a retail environment."
  • "The manager was not helpful."
  • "P.C. Richard as a company? No. They do not care about having given me the worst delivery experience I have ever had."
  • "I spent over $15,000 on appliances at PC Richard. However, I must balance 4 starts with zero stars for service."
  • "We have been dealing with repair ever since. Each year we have numerous service calls for which we purchased the extended warranty/service."
  • "I would not buy from them if they can not guarantee the service contract you will be encouraged to purchase when you do buy and appliance from PC Richards."

Delivery and Installation

Pros:

  • "Silvio recommended LG since other brands do not as much history when it comes to Washer/Dryer combo. Loved my new unit and was delivered, installed, and haul away on time during scheduled window."
  • "Highly recommend. After Best Buy failed to deliver a dishwasher several times... Within two business days we had a working dishwasher."
  • "The men that delivered the fridge were professional and nice."
  • "When the initially delivered dryer turned out to have a dent, Abdallah took care to arrange a quick replacement."
  • "Very quick and smooth install from very professional guys."
  • "They were also able to deliver with short notice which was quite helpful."
  • "The delivery team was also super. They were efficient and skilled at their tasks."

Cons:

  • "The oven I purchased arrived damaged twice."
  • "Though I prefer to shop locally... I am still awaiting delivery of the appliance."
  • "The installers did crack a nearby window but again Abdallah told us how to contact damage claims and was supportive throughout."
  • "We just replaced all of our kitchen appliances without having to remodel. Great experience so far."
  • "The LG OLED television was delivered promptly, set up and we are enjoying it immensely."
  • "The stock guy was with freezer I bought. He walked with me all the way to 6th avenue and helped me into a cab."
  • "The installation crew made it look effortless."

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