P.C. Richard & Son Reviews Summary

Category: Appliance store

Address: 2229 NY-347, Stony Brook, NY 11790, USA

Phone: +16317389200

Rating: 4.9
based on 423 reviews.

Customer Service

Pros:

  • "So grateful for the staff that work here. All of them are so friendly and so helpful."
  • "Ibrahim was very helpful explained everything about the washer we have bought from him very happy with my experience."
  • "Joey D was so attentive, knowledgeable, and resourceful!"
  • "Mo was wonderful. He was very patient and worked within our budget."
  • "Gary was extremely helpful in assisting us with scheduling a mount for our OLED TV for our new home."
  • "Our last salesman Cirilo was knowledgeable and beyond helpful."
  • "Very Happy with my experience, highly recommend them."

Cons:

  • "Their excuse because of heat. But I don't need a/c in the winter they should be prepared because of."
  • "Horrible and will never go back again! To try to get a price was ridiculous."
  • "Unfortunately, you can't walk in there without multiple salespeople letting you know they are willing to help. It can get a little annoying, especially if you just want to look around."
  • "The schedule for delivery of the bed was poor… Delivery at best would be in 12 days and there were few dates available past that 12th day to choose from."
  • "Do not take out extended insurance. It took them a week to come look at my broken a/c and now were told they have to order part could take another 2 weeks."

Pricing and Deals

Pros:

  • "Easy to order and pick up. Clerk matched competitor's lower price."
  • "Their prices beat many competitors as I will recommend this location to family and friends."
  • "They have offered us the best prices, products, and services, hands-down."
  • "The prices were 1/3 of what I thought I was going to have to spend."
  • "Gary is great!! I just bought a PS5 from him today, and I was looking to buy a specific color controller. They didn’t have the color, neither did warehouse but he was able to secure one from another store."
  • "Phil was the salesperson who helped us, and he was knowledgeable, patient and worked hard to get us a great deal."
  • "We got a beautiful stainless steel range with the griddle/fifth burner, and the sale price was fantastic."

Cons:

  • "I kept asking the salesman to please tell me the price and he kept telling me he needed to fill in all information before giving me a quote."
  • "Now I know why this store is always empty!"

Product Selection and Stock

Pros:

  • "The store was really friendly and clean. They had a great stock."
  • "We’ve been using PC Richard’s for the past 20 years. All of our home appliances have come from them."
  • "David B...was able to find a specific dryer for me, at a great price and within my time frame."
  • "Had a great experience purchasing a new Maytag washer and dryer!"
  • "My husband and I came in looking to buy a dishwasher and couldn't have been happier with both the selection and price range."
  • "Our experience with the purchase of our washer/dryer was excellent."
  • "We came needing all new kitchen appliances and they were beyond knowledgeable plus had most items we wanted in stock which is great during these covid times."

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