BIAO Sugar Reviews Summary

Category: Bubble tea store New York

Address: 1271 Broadway, New York, NY 10001, USA

Rating: 4.0
based on 141 reviews.

Design & Atmosphere

Pros:

  • "The designs were so cute and creative!"
  • "It’s a cute little spot in Ktown."
  • "the interior design of the store was cool."
  • "Very convenient location, you can get your boba warm up at this place before you step into a whole street of Korean food."
  • "Once you enter the establishment you are greeted by a huge Tiger mouth(cue the growling sound effects from the jungle) which is like no other experience in NYC."
  • "They're quick to serve you and they do it through a tiger's mouth, which is awesome to film if you wanna keep it as a memory."
  • "The drinks come out of a tiger mouth, which is an interesting concept."

Cons:

  • "I do not go there often as there is just that one location in Korea Town Manhattan."
  • "However this place usually has unreasonably long lines and the egg cups are usually sold out fast if they even have them."
  • "the appearance of the place could improve, because it has a rough aspect to it."
  • "the workers seemed miserable and we were all cramped inside."
  • "There were boxes everywhere and the place appeared physically dirty."
  • "The whole place looks a bit run down and dirtier than pictures make it appear."
  • "Small, and looked 'hole-in-the-wall' to someone who’s not a local to NYC."

Service

Pros:

  • "The workers are very diligent and efficient."
  • "The service is also very quick and efficient for the size of the shop."
  • "The employee who took my order was friendly."
  • "Staff is friendly."
  • "the staff are super friendly."
  • "The staff was super super friendly and took our orders with patience and friendliness."
  • "Their staff was very friendly too."

Cons:

  • "The cash register was taking too long."
  • "The server was so mean though."
  • "The woman behind the counter couldn't be more disinterested in helping customers."
  • "If that's how you do busy, I'd rather go to another place that appreciate my patronage."
  • "The customer service is not in my opinion."
  • "She looks irritated when I was taking pictures."
  • "Very rude workers."

Product Quality

Pros:

  • "The boba was a great texture and I loved the taste."
  • "Easily one of the best bubble teas I have had."
  • "The tea itself is really tasty."
  • "The bubbles were the perfect consistency, not too mushy, not too hard."
  • "The Devil’s Egg bubble tea is so fun and delicious."
  • "Price was some of the most reasonable that we found on our trip and the drinks were delicious."
  • "The drink was great too!"

Cons:

  • "The milk foam was a bit too milky."
  • "This place is several dollars more expensive than the other boba places in the area."
  • "The bottle should have holes for the straws since it's not convenient to drink when you have to open it."
  • "It did not taste of taro; also some of the tapioca was straight instead of bobba and that made the drinks texture repulsive."
  • "The devils egg kept leaking which made my hands and bag sticky with the milk and sugar."
  • "The boba wasn't even cooked properly. It was tough and really hard to chew."
  • "The milk itself also literally just tasted like milk with no hint of brown sugar whatsoever."

Value

Pros:

  • "We didn’t keep the cup but if you bring it, you get 40% off unlimited refills."
  • "Price was some of the most reasonable that we found on our trip and the drinks were delicious."
  • "If you do manage to score the coveted Angel or Devil's Egg, you get 40% off on future orders."
  • "Fill it up with their delectable brown sugar milk and get 40% off refills until Feb 15th when you bring it back!"
  • "You get a few cents as discount for paying with cash."
  • "For $6, this treat has perfectly bouncy boba, mild sweetness, and an awesome brown sugar flavor to the end of every sip."
  • "Perfect ratios of sugar/ice and they offer you non dairy milk options!"

Cons:

  • "This place is several dollars more expensive than the other boba places in the area."
  • "The biggest downside of this place is that you can't adjust ice and sugar level."
  • "not good for $7."
  • "The store is small, and you can’t drink your bubble tea inside."
  • "The cup is already small and you end up spending 6.53 on one drink."
  • "Overall, the drinks were pretty pricey for what we got."
  • "Not worth it for such a small cup at $6."

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