NYC Wholesale Diamonds Reviews Summary

Customer Service

Pros:

• "Keith was extremely courteous and fixed the issue promptly and at no cost."
• "He always responded quickly to my emails and calls as well."
• "I never had to wait for Keith to answer my many emails or phone calls -- he was prompt and efficient!!!"
• "Keith never failed to respond to any of my requests and went above and beyond to ensure I had all the information I needed."
• "Keith was always quick to respond, and included him every step of the way when making design decisions."
• "Keith was that guy. From the first time I met him he helped me pick out the perfect diamond, setting and even helped me figure out how to propose."
• "Keith & his son were very helpful. 50+ emails & phone calls back & forth to make sure I was taken care of being from out of state, finding the exact right diamond."

Cons:

• No negative comments regarding customer service were provided in the reviews.

Expertise and Education

Pros:

• "Keith possess a depth of knowledge unmatched in the business."
• "His access to beautiful stones and his knowledge and expertise are truly something to trust."
• "Keith made the process seamless and took the time to really educate us so we could make an informed decision."
• "Over a series of phone calls and emails he educated me on everything from different cuts to the GIA report to properly insuring the ring."
• "He walks you step by step through the ring buying process. He knows his facts and his expertise shows!"
• "He provides a full lesson on purchasing diamonds and what you need to know and takes the stress out of purchasing an engagement ring."
• "He gave us a thorough and easy-to-understand lesson on the 4 C’s which allowed us to make educated decisions on what was important to us in buying a diamond."

Cons:

• No negative comments regarding expertise and education were provided in the reviews.

Quality and Craftsmanship

Pros:

• "Keith delivers again! After several years with our beautiful engagement and wedding bands purchased from NYC Wholesale Diamonds, we had a small issue with the wedding band."
• "The attention to detail and amount of customization is incredible."
• "Her engagement ring reflected the unique elegance and brilliance as promised."
• "Just absolutely beautiful quality work!"
• "The quality of the diamonds were top notch."
• "The diamonds are beautiful, the craftsmanship is wonderful based on all the compliments we get on the ring."
• "Keith went above and beyond creating my dream engagement ring!! My diamond is flawless, the setting is more than I could have even imagined, and the quality is unmatched."

Cons:

• No negative comments regarding quality and craftsmanship were provided in the reviews.

Value and Pricing

Pros:

• "Not only he has the best prices/ quality (and I'm talking about even better than some other countries people fly out to get a diamond) he also cares about his customers."
• "He showed me two diamonds that were both excellent quality and also under the budget we discussed."
• "It was the best pricing by a long shot trust me for a GIA certified stone."
• "For the same end product Keith beat other retailers (even online ones) by THOUSANDS of dollars."
• "The price points were very reasonable & better than something you would find in a store."
• "I had done enough research to know that Keith's prices are extremely competitive."
• "Keith was able to provide me a stunning diamond that had better specs than the other jewelers, at a much lower price!"

Cons:

• No negative comments regarding value and pricing were provided in the reviews.

Trust and Integrity

Pros:

• "I was immediately comfortable with Keith and trusted his guidance."
• "His honesty, patience, and genuine love for the business and his clients is so apparent."
• "Having known Keith for over 20 years, I can say that his honesty, integrity, and innate ability to create the perfect personalized piece of jewelry at a great value is second to none!"
• "Keith is very honest, personable, knowledgeable, and has great taste in jewelry."
• "Keith has experience and is honest. I met Keith one time, and he gave me advice like he was my father."
• "I completely trusted Keith to design a custom ring for me."
• "Given how momentous a moment it is in one's life, and the scale of the investment, the most important thing for me was to work with someone I could truly trust."

Cons:

• No negative comments regarding trust and integrity were provided in the reviews.