High Country Ski and Tennis Reviews Summary

Pricing

Pros:

• "Flexible with pricing, off season, they hooked it up with a 40% discount plus free binding mounting."
• "Price is unbeatable! They gave us plenty of discounts on my new racket and strings."
• "Sales are awesome with fantastic discounts and super friendly staff...good demo program!"
• "Very competitively priced, definitely stop by here before making a purchase online."
• "Best place for tennis and ski gear in NJ...hands down the cheapest raquets (competing with even online prices) and great stringing at a very reasonable price!"
• "The owner price match with online and picked up 'thirtytwo stw boa' boots for $127. Much cheaper than REI and Ski Barn."
• "They gave me an excellent deal on everything, better than anything I could find on the Internet for the same products."

Cons:

• "It charged me $75+tax claiming that they had to check how the bindings were mounted before testing them."
• "Salesman asked us to pay him $40 up front to do his job of selling us boots!"
• "March '23 update - bought 4-figure worth of gear from them over this winter, including ski bindings with a promise to install them on our skis in the future for no charge. Came to take them up on that promise today, only to be told by the owner to pay up, since we don't have the promise in writing!"
• "So High Country marked it up 100% and that was after first trying to get $75 out of me."
• "One of the owners really cheated me, thus proving them untrustworthy at best."
• "Upon entering they greeted us and asked how they could help and the first thing they said was that they were going to charge us $40 to get fitted for boots."
• "But they said they couldn’t bring the boots from the back without charging me."

Customer Service

Pros:

• "Amazing customer service and great recommendations."
• "Definitely quality service!"
• "The owner is SO nice and so appreciative of his customers."
• "Every time I walk in someone is there to greet or ask if I needed any help."
• "The salesman was very knowledgeable and helpful throughout the process."
• "Top notch customer service and knowledge when it comes to skis and everything ski!"
• "The staff was incredibly helpful, and extremely knowledgeable."

Cons:

• "AVOID AT ALL COSTS. Do not take your skis here unless you want to ruin your next day on the hill."
• "This store is a pass and I will never come here again."
• "The fat, lazy man doesn't understand customer service and finds breathing difficult."
• "High Country Sports is a rip-off, not to mention they are rude and unprofessional!"
• "Just had the worst experience here!"
• "Simple human decency dictates that you don’t throw money/credit card and a receipt at a customer."
• "Stay away from them. Hope it helps."

Product Knowledge & Selection

Pros:

• "Tom was a 'walking encyclopedia' of gear knowledge."
• "Kevin showcased exceptional knowledge and patience in explaining the nuances of ski gear."
• "Knowledge of their products that can't be challenged by any internet store."
• "The salesperson, Tom, was extremely knowledgeable and friendly."
• "This store has an incredible amount of inventory as well."
• "They had top of the line equipment."
• "Large selection of demo rackets."

Cons:

• "Most of the staff is obviously and don't know what they are talking about."
• "Be aware: the shop has ZERO experience with cross country skis."
• "The guy that helped me out told me it was great the board he suggested for me to buy didn’t have a steel edge in case I ran into something and it cracked the board I could just cut it off.......also his friends liked it."