"I placed my order on 7/7 and there has been no movement on my package since 7/12."
"A week later no goods received, so I called back and they told me FedEx failed to re deliver my stuff."
"We have ordered and paid $700+ for shoes that have never been delivered to us."
"I was supposed to get a $200 gift card with my purchase. It never arrived."
"You have to wait damn near two months to get a refund."
"I never received my order and I did receive a letter 3 days later stating I am not getting my money back."
"I’ve been trying since March 9th to receive a refund."
Customer Service Experience
Pros:
"Customer Service assured me that they were accepting returns that were in un-used condition, with tags, and proof of purchase."
Cons:
"Saks used to be high end now it's really low end in the way they treat their customers."
"Customer service even disconnected from me when I asked for help."
"The rep was beyond rude and unprofessional."
"Everyone on the customer service team needs to be fired and rehire a new staff."
"The customer service reps barely understand what you are explaining and screwed up details of my complaint."
"Tried contacting customer service but they were very unhelpful."
"Simply the worst customer service I have EVER experienced."
Refund and Return Policy
Pros:
"I returned a Christmas gift back in early January and it is March 8th and I still haven't received my credit."
Cons:
"I am happy to send this dress back once more, but I do not appreciate being taken advantage of by a department store for mistakes that Saks made again and again."
"I have been promised a return for weeks now and well past the promised time frame for my return."
"I returned two dresses. They emailed me confirming receipt on March 25, 2024. After many calls on April 23, I received another email approving the refund. Today is April 29, and I am still waiting to receive my money."
"Saks is saying the second dress was not received, even though I have proof."
"Purchased a high end gown for my son's wedding from Saks FULL PRICE on line in Feb during covid when everything was closed. Took it last week to be hemmed at the Chicago location on Michigan Ave. When I picked it up, and went to try it on at home I was shocked to see the hem was simply cut and unfinished."
"A return has gone missing and I have been emailed that there will be no refund after an investigation."
"They make it impossible to cancel an order with the claim that you have only 20 minutes after an order to cancel."