"It was an amazing experience! Guys were very knowledgeable, perfect tour guides."
"City climb is one of the coolest and most fun thing you can do in NYC."
"Absolutely phenomenal experience with Bueno, Kay, & Angel!!!"
"The climb itself was super cool and just long enough. The view was worth it alone."
"Amazing service and amazing view, J’Quan and Vanessa were big help."
"A truly and genuinely amazing experience! Our guides Tommy and Ray were fantastic."
"This was by far the coolest thing I've ever done!"
Cons:
"If you're remotely afraid of heights, this is probably one of the worst things you can ever imagine."
"The pictures they take are nothing like it’s shown in the promotions."
"They failed to provide the climb video as promised due to a 'technical error' it’s a go pro video on a memory card not sure how you can have that catastrophic of an error that you can’t give a video."
"One of my goals was get a great pictures and good videos(it was included in price) I get them after 1 week and these photos is terrible sorry."
"The people on the photos kiosk are the bad part of the experience!!!!! They want to give you the pictures that THEY want."
"Really disappointing to not have the video of this great experience!"
"The process you have to go through to get/view your pics and videos after is RIDICULOUS and ruins the entire experience."
Customer Service
Pros:
"They sang HBD to my boyfriend & that was the most amazing part, they made our night so special!"
"The employees love their job and really care about each client. There were 4 safety checks and the equipment is far beyond what is required for the load."
"Our guides, Miguel and Angel, were so friendly and hilarious the whole time."
"Update: The problem was solved pretty fast. Thank you for the customer support!"
"All the attendants were super professional."
"The Staff, JJ and Bueno and everyone else were so energetic and patiently leads us through this awesome climb!"
"The team made you feel extremely safe and comfortable."
Cons:
"I was gifted a voucher to use at City Climb. I tried to redeem it online, but I didn't receive a confirmation email."
"If you're remotely afraid of heights, this is probably one of the worst things you can ever imagine. The staff is mostly friendly but some of them are pushy teenagers that could care less about you or your terror."
"Overall experience was great, but one thing I did not like that we were given incorrect information while buying photos."
"However, I wish they would let me bring my own GoPro and camera so I can take better shots."
"Unfortunately, when I arrived and presented my ticket, a City Climb staff member informed me that the City Climb had been closed due to railing maintenance."
"The city climb itself was pretty cool but the service I received was not it. For starters we had schedule 12:15 we did not started walking toward the gear up until 12:35ish."
"The only part I did not like was that the ticket was supposed to include the edge viewing platform, but by the time our group got done it was closed."
Safety and Security
Pros:
"There were 4 safety checks and the equipment is far beyond what is required for the load."
"Two guides, Yolly(?) and Nick(Rick?), along with about a dozen support staff at every safety checkpoint before and after the climb were friendly but more importantly, gave clear and professional instructions."
"This was an amazing experience, everything was extremely professional and safety was a priority."
"The city climb team are so professional and friendly. Safety was their priority and I felt very secure following the quadruple safety checks."
"They take safety very seriously and complete 4 or 5 checks on harnesses by different team members before even thinking about letting you move."
"The security is very thorough, four different people need to validate and sign a checklist before you start."
"The entire crew checked our gear so many times. The level of safety checks was top notch!!!"
Cons:
"If you're remotely afraid of heights, this is probably one of the worst things you can ever imagine."
"NEGATIVE 10 stars for the corporate cash-grab tourist trap buffoonery."
"Only reason I gave 4 stars is I didn't get all the photos or go pro video.... the media department need work."
"I did the City Climb in October and I still have not received the video of the climb."
"Downside to the edge is how long it takes to get an elevator to leave."
"I would say the climb itself is beautiful but it’s very quick. Aside from this the videos quality was horrible."
"Please check the weather before you go. Don't let a foggy or overcast day leave any regrets."