"The employees at Sam Ash allowed me to look at products without hovering over me and we're readily available when I needed assistance."
"Staff was very helpful, and there's even a ramp for the couple of steps they had, which I really appreciate so everyone can maintain their musicianship needs."
"Dana helped me with all my questions and I felt really comfortable while trying out some guitars."
"Exceptional service. Laleyna was really great."
"Everyone here was super friendly, knowledgable and down to earth."
"The salesperson in the store was very pleasant extremely knowledgeable and very kind."
"The staff at Sam Ash are knowledgeable and approachable, ready to assist whether you're a seasoned musician or a novice."
Cons:
"I spent a half hour walking around looking at the store without a single employee greeting me or asking if I need help."
"The only thing was that the guy who they assigned to help me was so busy... his attitude was just done and ready for me to go."
"Customer service doesn’t extend beyond the front door greeters."
"Very poor service. Unacceptable and irresponsible attitude to customers."
"Rude employees, incompetent technicians, and inferior deals at the guitar section."
"The whole process was so disjointed and the reps we dealt with for the return and repurchase we so uninterested in helping that we will likely go elsewhere in the future."
"The staff was not helpful."
Product Selection & Quality
Pros:
"Great selection of product to in the store."
"They have a great selection, plus I noticed they also offer classes, books, accessories etc."
"Great selection, best pricing, helpful, knowledgeable salespeople."
"Great selection of digital pianos to try in-person."
"The selection here is fantastic. They have more in stock to see than other local Sam Ash locations I've been to."
"One highlight is the impressive assortment of electric guitars, each with its unique character and design."
"The store itself had plenty of options for all instruments."
Cons:
"Not necessarily a great selection of less-mainstream instruments."
"The drum section (i am a drum beginner) was not super cool. Not so much products."
"Strings were corroded on guitars they had hanging up."
"Immediately I was disappointed at the proportion of acoustic electric guitars vs regular acoustic choices."
"Very few guitar brands, only one 12 strings if I recall correctly, few effects."
"Disappointed. Came here to buy speakers. They have a whole show room of speakers, but you cannot try any."
"The live sound area had a ton of boxes scattered about and there were sale signs up that expired a month ago."
Staff Knowledge & Attitude
Pros:
"Although the staff is quite knowledgeable."
"Nice friendly staff."
"Crow is the best, listened carefully to my issue."
"Very knowledgeable, had real world experience when answering my questions."
"Staff is very knowledgeable, tentive, friendly and helpful."
"Staff members are friendly, patient and very knowledgeable!!!"
"The sales staff were extremely helpful and knowledgeable."
Cons:
"If you want quality instruments and service, go to CME or anywhere but here."
"I realize that the employees don't know anything about the 6-string bass and are trying to give me 'record store attitude'."
"Richard was probably the most arrogant seller I ever encountered."
"Staff was misinformed about left handed ukulele playing."
"I asked the sales person in Acoustic Guitars if they had any Ovation guitars. His uninterested response was 'not at the moment'."
"I found people behind the desks a little demotivated."
"The associate was new and said he didn't have any idea what the answer was."
Pricing & Deals
Pros:
"By the way the prices are comparable or even less than what I saw online, considering there was also an in-store tiered discount happening too."
"AND the prices were lower."
"They will price match, so you're not losing out on a cheaper deal online."
"Prices are very good."
"An absolute bargain at $799, guitar records exceptionally well."
"I paid 890 dls to bring each guitar and 890 dls for the shipment of each case."
"He told me the pros and cons of each 88 keyboard stand in the place."
Cons:
"They charged my card in full for an item that wasn’t even in stock."
"I later found out that the gig bag that I bought at Samash to tip the undeserving workers that day was also cheaper on Sweetwater."
"Ash's owner stole me: I bought 7 guitars from Ash, 4 guitars did not come with a case."
"Purchased an Ernie Ball Stingray Old Smoothie from Sam Ash. They damaged it during setup, sent it anyways, and the return process wasn't pleasant (terrible customer service)."
"They sell broken products, they ignore you when you request an invoice to exchange the product."
"They had to ring me again and, in the process, they charged me the full price, without applying the money for the return of my original clarinet."
"Was about to walk out of the store with a new Player Strat but I wanted a setup first... the guitar came back worse then it was initially with fret buzz all over."
Store Experience
Pros:
"The store's atmosphere also hints at a potential collector's touch."
"What sets Sam Ash apart is the atmospheric charm it exudes."
"The layout is well-organized, allowing for an unhurried exploration of the diverse instruments on display."
"This place is the promised heaven for musicians."
"Sam Ash is a music lover's paradise! The store is brimming with an extensive selection of musical instruments."
"A gem of a music store. I'm so happy they're around.. this is truly one of my 'happy places.'"
"A wonderful experience at the 34 Street Sam Ash location."
Cons:
"Happy Closing Sam Ash! 😂"
"So glad they are closing, they deserve it."
"Looks like this store is closing. Everything was 10-40% off as of today."
"Such a disappointment… the shop looks like an empty memory of itself."
"I went there on Christmas Eve and the manager closed the doors at 6:00pm when they were supposed to start open until 7:00p.m."
"Guys, if you are unable to handle your deliveries on time, don't promise and don't take money in advance."
"The guy at the front of the store said they don’t have a bathroom said the person in Pro Audio was a liar."