Launch Trampoline Park Queens Reviews Summary

Booking Process

Pros:

• "George was great with helping me to book my son birthday party."
• "I was called twice to confirm the reservation which was extremely reassuring."
• "Thank you Tnes and Erie hands down best bday for my kid. These ladies took every single detail and brought it to life and then more."
• "I booked a party with Launch Trampoline via the phone with George and he was such a pleasure to work with."
• "Jordan from the facility called to ensure that everything was in order. She was so patient and stayed on the phone so that we could go over all the details in the final confirmation email."
• "The booking process is amazing. Booking online was a very easy process!!"
• "I booked my son's birthday party online and it was such a smooth process."

Cons:

• "I was looking to book a birthday party for my son who turns 7 on short notice. I called for about a week and spoke to a young man who told me they were booked."
• "TERRIBLE, took my brother and his friends for his birthday. I called 4 times to get information before I booked the reservations."
• "The overall experience was awful, I took a group of students with me. We were scheduled 1-3pm, we were kicked out way to early (2:30) because they wanted the privilege to start jumping."
• "Despicable! Spent $90 on Lyft to bring my Grandson on July 10th 4 p.m. Manager announces they're closed to the public for a school field trip."
• "Just drove 30 minutes to try them only to find out they have a blocked time for group visits. Nowhere on their website does it mention that."

Staff and Service

Pros:

• "The manager Jillian Lamboy is wonderful !!"
• "Shawn our party host was amazing he helped with everything."
• "Customer service was great. Specifically from Maddy and the manager tenes.they were understanding, calm and very helpful."
• "Quality service thanks to an employee named Eliana."
• "The supervisor Alicia was very helpful and knowledgeable about the safety."
• "Zephra is an amazing, host, entertainer and employee."
• "Eliana truly stood out with her exceptional service."

Cons:

• "I had a disappointing experience due to the staff's unprofessional attitude."
• "The security there is rude. Especially the young man checking the children and parents bracelets before they enter the trampoline area."
• "Most are silly teenagers/college kids so a lot of them are …..silly teenagers/college kids."
• "The employees were all sort of useless in enforcing their own rules such as no cellphones while bouncing."
• "For a place of this size with that many kids, there was not enough employees supervising."
• "All the persons who were watching the kids were kids themselves and they were more interested in talking amongst themselves than watching the kids."
• "The staff are so rude and unprofessional."

Facilities and Cleanliness

Pros:

• "We had a great time with our kids. The facility was amazing with lots of different activities for our children."
• "The trampolines are endless, and I enjoyed spending the day here with my cousins."
• "The facilities were clean and well-maintained, with a variety of attractions for all ages."
• "The cleanliness and orderliness of the park was kept up to the highest degree."
• "The facilities were spotless and impeccably kept, offering a diverse array of activities suitable for everyone."
• "The park was clean and the staff were so kind and helpful."
• "The facility was clean and doing an early party there is a great idea, especially for little ones."

Cons:

• "I was disappointed with the cleanliness and there is no where to sit and remove your shoes."
• "The ninja course was beat up."
• "To say this was disappointing was an understatement, The place is nothing like the pictures. Area is super tiny and half of the playing areas are closed."
• "Their kiosk to sign waiver needs to be replaced as it’s really hard to work with and are old."
• "The only complain I have was that the place seemed a tad bit unsanitary and dirty. Our socks were BLACK when we left."
• "I visited with my son, it’s a great place for kids. But I really requesting management to change some of green barriers between trampoline as they really hurts due to damage or lack of foam."
• "This place had nice Staff !! However, the location had no air-conditioning staff mentioned only the office had air-conditioning due to malfunction and it was a disgusting sweat box."

Value and Pricing

Pros:

• "The price for the package parties are very reasonable giving you ample play time and then time to feed and celebrate the birthday."
• "Absolutely the easiest party I have ever planned. Pricing was all explained up front, no guess work."
• "Booked a party at Launch Trampoline Park Queens through Groupon for my soon to be 9yo! It seems to be a great deal."
• "I got the package for 6 people which included two large pies and two pitcher drinks for $200.99 I thought the deal was pretty good."
• "Great place, got a Groupon for a party of 16, came with a lot(pizza, drinks, ice cream, candy)."
• "For the cost it's a little high($77 for 2 of us) but we had the place mostly to ourselves."
• "Love how easy and stress free booking a party was."

Cons:

• "The price for the parents to look over which is not reasonable at all."
• "The food came out too late for everyone to eat... but the staff and hostesses were very polite."
• "The amount of money I spent here was ridiculous and I would never go back again."
• "They are total rip off."
• "And they charge $9.99 for parent come in to be with kid even not jumping."
• "Minus 1 star, for being crooks and selling me 4 pairs of socks when we had our own with grip."
• "The sodas were water down...they gave the play cards 10 mins before closing."