Sky Zone Trampoline Park Reviews Summary

Customer Service

Pros:

• "Team leader Christian does an exceptional job when closing glow session is safe for kids and stress free for parents he is very knowledgeable on the right package to offer for the size of your family and extremely friendly toward the kids."
• "Our Host was amazing. She explained everything and was there for us."
• "Our party host Paula made sure the experience was above and beyond!"
• "The staff who helped me was the best. She kept me updated. She helped me with everything."
• "The workers were really cool. Especially the girl at the register, Asia, who helped me and my friend out. Great customer service overall by her!!"
• "Paula our party host went above and beyond and exceeded all of our expectations."
• "Dijon and Jeremy made my daughters birthday a success."

Cons:

• "I've been trying to cancel this monthly membership for 3 months! No one answers the phone or returns my voice-mail."
• "I’m very disappointed by the lack of response I am getting from Sky Zone New Rochelle re membership fees that keep getting withdrawn from my credit card."
• "Check in was a nightmare. We arrived 30 minutes before our check in but only one person was working the counter."
• "Employees seem to be more interested in just chatting amongst themselves."
• "There’s Not enough initiative from staff."
• "The staff was quite unprofessional."
• "The staff seemed to have not cared about keeping control of the areas where there were 5 kids on one trampoline."

Cleanliness

Pros:

• "They did keep the place clean."
• "Nice and clean. Great spot my sister rented to celebrated my nephew 7th birthday."
• "This place is amazing, clean environment, helpful and friendly staff!"
• "The place was clean and so much fun."
• "The facilities were clean and there was a lot of fun to be had!"
• "Very clean, friendly staff, and last they truly monitor how many customers are allowed in due to Covid."
• "Clean environments and bathrooms."

Cons:

• "Children were evacuated out the obstacle course because a child was cut by something under the safety net."
• "The obstacle course was closed. There was no one at the food stand and when we asked we were told the slushee machine wasn’t working."
• "The rubber squares are all smelly and broken apart, & for little kids i will said 5 years and younger the only thing they could do is jump i didn’t see no slide for them or at least a small area for them."
• "The upkeeping of this place is just bad."
• "It's very dirty. The women's bathroom was extremely dirty."
• "The entire staff are very unorganized and unprofessional the place is dirty and it smells."
• "The foam square are all visibly nasty along with the carpet."

Party Experience

Pros:

• "The staff was also great and looking at for the kids."
• "Our party host Nae was amazing and attentive to our party and did a really good job with setting everything up."
• "My kids had an amazing time."
• "There is so much to do, it kept my toddler occupied for hours."
• "We had our sons 10th birthday here and it was great!"
• "My family and I had an amazing time. We went for my daughter's birthday."
• "Love it, I am a young mom of a 11 years old and we had a blast in here."