Cherry Collision- Cherry Hill Reviews Summary

Customer Service

Pros:

• "From the time I walked in the door to the time I picked up my car it was 100% amazing customer service."
• "Everyone I interacted with was very friendly and everything went very smooth."
• "Dennis gave my car a thorough look over and was clear in what he thought needed to be addressed."
• "The entire staff was unbelievably friendly, helpful, and prudent in getting me in and out with no issues."
• "Very responsive when I had questions, made the whole process easy."
• "Working with Hamza was amazing! He truly went above and beyond in communicating with me."
• "I was so impressed with the professionalism, great communication and service that I received from Cherry Hill Collision."

Cons:

• "Time management and communication is imperative in any business, and they don’t seem to have much expertise in that area."
• "They don't care. They take your car to a car wash after it's been painted."
• "Nor did they let me know they were having issues with the insurance company about receiving full payment."
• "I was given an estimated date of completion, and told I would be informed of any delays. They KNEW of a delay in the process but decided to wait until LESS THAN 24 hours before I was scheduled to pick up my car to let me know."
• "Not knowing it was taking extra time I till Called minimum 7 times every time I call for someone to answer."
• "When I picked up the car, no one went over with me my car and the repairs."
• "I was told to come pick up my vehicle and 2 hours before I arrived no one answer multiple times."

Quality of Repairs

Pros:

• "The repairs also look great and the lifetime guarantee gives me peace of mind that they stand behind their work."
• "The repair was outstanding and paint matched perfect."
• "The auto body work on my Mercedes was excellent."
• "They exceeded my expectations with the repairs they did. My car looked brand new, as if I just got it out the dealership."
• "The repairs were made perfectly with no discrepancies!"
• "The work was so great that it doesn’t even look like anything happened to my car."
• "The auto body repairs look great!"

Cons:

• "The back bumper was not placed in the bracket correctly on one side. Had to go back because of missing clips."
• "Also found out that my back speakers didn't work, since I didn't catch them before leaving they didn't fix that."
• "Awful service, after they repaired my back bumper they kept it for longer time because of a red mark they did was not coming off."
• "The paint match is slightly off and I still have a panel gap from my trunk to my bumper they neglected to get right."
• "Their body work is amateur level. They couldn’t even sand down the minor imperfections of a bumper mold they installed on my car."
• "Cherry Hill Collision ‘fixed’ the external body damage but now my smart key and auto locks do not work."
• "Once I receive my vehicle they had placed the wrong door and only when I noticed it it was replaced."

Efficiency and Timeliness

Pros:

• "Got the work done ahead of schedule and is very accommodating."
• "They were even able to complete my repairs a day early and spare me another day's rental fee!"
• "They called me as soon as the parts came in and the car was done in less than a week."
• "They were also able to complete the repair in a single day where other shops estimated up to 4."
• "My car was only in this shop for 4 days when everywhere else told me it would take about 3 weeks!!"
• "They even finished repairing my car 5 days earlier than expected!"
• "During the course of the repairs, I was frequently updated on the status of the repair and the work was even completed ahead of schedule!"