"Heath was the sweetest, calm, and most helpful person despite the stress of being at the post office."
"Every time I've interacted in person with somebody at this post office, it's been fine, if not outright good—always polite, no complaints."
"The person taking calls was SO helpful and thorough, triple-checking to ensure my package would arrive as soon as possible, and it did!"
"Always greeted with smiles. Crack jokes, super friendly...even when I come with lots of media mail (which is always) for my boyfriend and my small business."
"The PO clerks that I came in contact with were very polite and helpful."
"The woman at the counter was pleasant and apologized for the wait."
"The staff seems genuinely interested in helping people."
Cons:
"Absolutely the worst customer service...I went to the window that says 'Pickups and Inquiries', waited 10 minutes online when I approached the window I asked the postal worker about sending a package, I just wanted information about which form to fill. She says I'm on the wrong line."
"Clerk didn't want to listen to me explain situation."
"Asked to speak to the manager who of course never showed up."
"The employees are all (except one) incredibly rude."
"Incompetent, lazy, arrogant best describes the employees and manager of this location."
"The most ghetto, uncivilized place on the planet."
"Oh my God I have never experienced such infuriating incompetence in my life."
Package Handling and Delivery
Pros:
"She even called me to confirm the package arrived the day after arrival."
"Instead of being dismissive at the counter, you all went the extra mile and searched for the letter until you found it."
"Thank you so much to everyone at 1369 Broadway Post Office. My mail was lost for two weeks and your staff found it today after a lot of hard work."
"For starters, they have multiple mail drop slots that you can access without waiting in line including one for small packages that have pre-purchased shipping."
"I go to this location at least 2x per month and i have to say it’s my favorite usps location that ive ever been to. There are 2 locations closer to me but i will choose to go to this location because they are so friendly, helpful, patient."
"The package pickup lady was cold but efficient, which I prefer in government employees."
"Even when the line is long, I find that this is the most efficient USPS branch I've been to as evidenced by the line moving quickly."
Cons:
"Multiple packages of mine as well as letters and cards sent to me have been delivered to wrong locations or lost completely."
"Every time I'm not at home they just leave the package in front of my door unattended."
"They constantly have a bunch of people inquiring about LOST packages."
"USPS attempted to deliver a package of mine at 7:30am, leaving a 'final notice' slip even though it was the first attempt at delivery."
"They say that your package was delivered when it was not."
"They lost my package. The local post office clerk was clueless as to where it is when I attempted to pick it up."
"They never actually deliver packages. They will say delivery attempted when I’m home or package was too big."
Efficiency and Reliability
Pros:
"Believe it or not, I was in and out of there in no time."
"This branch can be busy, but they have a great system that needs to be adopted everywhere (not just post offices) - a single line that feeds into multiple windows."
"The USPS store was very organized. There are a lot of self-service options."
"Overall considering other post offices, I feel this one is more on point. It's relatively clean and open."
Cons:
"Be prepared to wait over an hour to pickup a package."
"So i took myself over there, WAITED IN LINE FOR 3 hours."
"Waited on line for 20 minutes yesterday just to hear they Don’t have moneys for the last 3 weeks."
"Everytime I come here the line is out the door and at least a 45 minute wait."
"I literally waited 2 (TWO) hours for one package."
"Usually spend about an hour and a half in line here or more. Staff is extremely slow."
"I was there at 9AM and left at 10:15 without my package."
Staff Attitude and Professionalism
Pros:
"Postal Agent Howell is pretty solid. Probably the fastest and professional worker working there."
"The only good thing about this place is that the couple of clerks they do have are very professional & polite!"
"I will say that the service has improved since the bitter folks left and there’s a nicer staff at each window."
Cons:
"All of the workers are lost souls who could care less if they live or die."
"The employees are lazy and careless and talk back with attitude."
"Employees here are downright hostile and don’t even try to hide their disdain for their customers."
"All Employees have an attitude like you owe them money and talk like they are doing you a favor and not their job."
"The supervisor...is absolutely RUDE AND UNPROFESSIONAL."
"The employees at this post office respond to you as if you’re an imbecile."
"The worst service ever. Staff is rude and not helpful at all."