United States Postal Service Reviews Summary

Category: Post office

Address: 1369 Broadway, Brooklyn, NY 11221, USA

Phone: +18002758777

Rating: 1.4
based on 303 reviews.

Customer Service

Pros:

  • "Heath was the sweetest, calm, and most helpful person despite the stress of being at the post office."
  • "Every time I've interacted in person with somebody at this post office, it's been fine, if not outright good—always polite, no complaints."
  • "The person taking calls was SO helpful and thorough, triple-checking to ensure my package would arrive as soon as possible, and it did!"
  • "Always greeted with smiles. Crack jokes, super friendly...even when I come with lots of media mail (which is always) for my boyfriend and my small business."
  • "The PO clerks that I came in contact with were very polite and helpful."
  • "The woman at the counter was pleasant and apologized for the wait."
  • "The staff seems genuinely interested in helping people."

Cons:

  • "Absolutely the worst customer service...I went to the window that says 'Pickups and Inquiries', waited 10 minutes online when I approached the window I asked the postal worker about sending a package, I just wanted information about which form to fill. She says I'm on the wrong line."
  • "Clerk didn't want to listen to me explain situation."
  • "Asked to speak to the manager who of course never showed up."
  • "The employees are all (except one) incredibly rude."
  • "Incompetent, lazy, arrogant best describes the employees and manager of this location."
  • "The most ghetto, uncivilized place on the planet."
  • "Oh my God I have never experienced such infuriating incompetence in my life."

Package Handling and Delivery

Pros:

  • "She even called me to confirm the package arrived the day after arrival."
  • "Instead of being dismissive at the counter, you all went the extra mile and searched for the letter until you found it."
  • "Thank you so much to everyone at 1369 Broadway Post Office. My mail was lost for two weeks and your staff found it today after a lot of hard work."
  • "For starters, they have multiple mail drop slots that you can access without waiting in line including one for small packages that have pre-purchased shipping."
  • "I go to this location at least 2x per month and i have to say it’s my favorite usps location that ive ever been to. There are 2 locations closer to me but i will choose to go to this location because they are so friendly, helpful, patient."
  • "The package pickup lady was cold but efficient, which I prefer in government employees."
  • "Even when the line is long, I find that this is the most efficient USPS branch I've been to as evidenced by the line moving quickly."

Cons:

  • "Multiple packages of mine as well as letters and cards sent to me have been delivered to wrong locations or lost completely."
  • "Every time I'm not at home they just leave the package in front of my door unattended."
  • "They constantly have a bunch of people inquiring about LOST packages."
  • "USPS attempted to deliver a package of mine at 7:30am, leaving a 'final notice' slip even though it was the first attempt at delivery."
  • "They say that your package was delivered when it was not."
  • "They lost my package. The local post office clerk was clueless as to where it is when I attempted to pick it up."
  • "They never actually deliver packages. They will say delivery attempted when I’m home or package was too big."

Efficiency and Reliability

Pros:

  • "Believe it or not, I was in and out of there in no time."
  • "This branch can be busy, but they have a great system that needs to be adopted everywhere (not just post offices) - a single line that feeds into multiple windows."
  • "The USPS store was very organized. There are a lot of self-service options."
  • "Overall considering other post offices, I feel this one is more on point. It's relatively clean and open."

Cons:

  • "Be prepared to wait over an hour to pickup a package."
  • "So i took myself over there, WAITED IN LINE FOR 3 hours."
  • "Waited on line for 20 minutes yesterday just to hear they Don’t have moneys for the last 3 weeks."
  • "Everytime I come here the line is out the door and at least a 45 minute wait."
  • "I literally waited 2 (TWO) hours for one package."
  • "Usually spend about an hour and a half in line here or more. Staff is extremely slow."
  • "I was there at 9AM and left at 10:15 without my package."

Staff Attitude and Professionalism

Pros:

  • "Postal Agent Howell is pretty solid. Probably the fastest and professional worker working there."
  • "The only good thing about this place is that the couple of clerks they do have are very professional & polite!"
  • "I will say that the service has improved since the bitter folks left and there’s a nicer staff at each window."

Cons:

  • "All of the workers are lost souls who could care less if they live or die."
  • "The employees are lazy and careless and talk back with attitude."
  • "Employees here are downright hostile and don’t even try to hide their disdain for their customers."
  • "All Employees have an attitude like you owe them money and talk like they are doing you a favor and not their job."
  • "The supervisor...is absolutely RUDE AND UNPROFESSIONAL."
  • "The employees at this post office respond to you as if you’re an imbecile."
  • "The worst service ever. Staff is rude and not helpful at all."

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