"The team at Caliber Collision was more than helpful."
"The customer service is unbeatable."
"The professionalism and personalized customer service was exceptional from beginning to completion."
"Excellent management and customer service!"
Cons:
"Stay away at all costs. Got totally scammed."
"Estimator George is a very dishonest and arrogant person."
"They then started to ignore my calls and not answer."
"Worst Customer Service… Never Returns Calls… Receptionist is the middle man that has no clue what’s going on."
"Please, if you value your time and life, DO NOT USE CALIBER COLLISION OF WASHINGTON TWP!"
"Do not recommend Caliber Collision in Turnersville if you want your car done right."
"Would never return to this particular Caliper Collision again and would never recommend it to any family of friends."
Communication
Pros:
"Excellent communication during process, no surprises."
"They truly keep you in the loop at every step and that is how it should be!"
"I received frequent texts keeping me up to date on status."
"Kept an open line of communication throughout the process."
"They texted me for updates throughout the whole process and handled the rental and insurance as well."
"They kept in constant contact about everything that was being done to my car."
"They kept us informed via text twice a week faithfully."
Cons:
"This place likes to beat around the bush I was told 3 times my car would be finished and every time I had to call they were apparently waiting on something new."
"They gave me an estimate of 2000 and 6 days completion, until they got my business which it then went up to 4,400 and my car was supposed to be done Friday, then they told me never mind its Monday, now Monday and they say its Tuesday all the while I'm losing money on my rental."
"Calling around 3pm since they close at 5 they had no update of when the car will be done."
"Pickup date was rescheduled five times."
"To date I have not received my estimate."
"There was no 'rhythm' with follow-ups, friendly customer service, and professionalism."
"Now we are blaming techs and no one wants to take responsibility."
Quality of Repair Work
Pros:
"Both repairs came out amazing, and were completed earlier than expected."
"They did a great job fixing my truck after someone hit the back right side."
"My car looks brand new!"
"They will have your car done and looking brand New as if your vehicle never got into an accident."
"Caliber did a phenomenal job."
"They did a great job on the repair work."
"My doors and frames were completely replaced. I am pleased with the repairs and service."