"I interacted with Danielle almost exclusively and she was professional, courteous, friendly, and informative."
"Danielle was excellent in communication, she called or email nearly everyday to keep me posted!"
"The Front Desk Lady was highly friendly and very professional !!"
"The staff was so professional and polite."
"Everyone was very professional, friendly, and knowledgeable."
"The staff were great about answering any questions and the end result was beautiful - looked just like my car was new again."
"All of the personnel, from the front desk to management, were friendly, informative and responsive to my concerns about the repair of my vehicle."
Cons:
"The job was done bad but not terrible."
"Good luck at this business...it was a stressful and unnecessary encounter for me."
"This body shop is so so so bad!!! I wish I knew last year what I know now. I am stuck and I am very angry."
"The audacity that prompted me to write a review was the poor customer service; the person on the other line, as rude as you can think, said to call back at 4 pm to see if the car was ready."
"Worse experience ever. Told me the day my car was dropped off that they already ordered the parts- lack of communication because they ordered the wrong parts and had my car for over two weeks!"
"I've been calling every single day for about a week and a half now, they say the car is on the cleanup line."
"Also, I was somewhat upset that they were booked out as far as 2 months and I needed to wait for an appointment."
Quality of Repair
Pros:
"Branning’s fantastic service for repairing my Tesla was awesome."
"The car came back perfectly repaired & cleaned!"
"They did a great job on repairing the damage. My car looks great."
"Branning did an excellent job in repairing my vehicle to its original new condition, even detailing it."
"The work done was perfect. They cleaned inside and outside of my car."
"The finished job was incredible."
"The work was done so well you can't tell there was ever any damage."
Cons:
"The passenger side front window remote out of order after front end bumper repair. And the gap between The hood and headlight was about half inch."
"There was some repair work that was not quite done correctly on the first occasion."
"I noticed a force of tool was used to remove all the trims in my car which caused the parts to not fit back properly."
"The problem of wide gaps was not fixed after 5 long drives back. The attitude of J. and other management were not sincere, not honest to help me once they got the money from the insurance company."
"Originally my car got towed by AAA here and the tow truck driver never even let them know or even handed in the keys."
"This place is a joke! Avoid at all costs!"
"I visited yesterday and it was 4 weeks just to get an estimate which would mean it's got to be 8 weeks to get work done."
Facility
Pros:
"The office is welcoming and offers a very comfortable waiting area."
"Facility is beautiful, iso clean, my son thought we were pulling up to a hotel."
"Their physical building is so clean and looked more like a hotel lobby than a dingy auto repair facility."
"I thought I was at a hotel! I did not feel like I was in an auto body shop."
"As an added bonus, their building and entire facilities are one of the nicest I've ever seen for any business."
"The establishment is beautiful, clean and looks brand new."
"Branning has a fantastic and beautiful looking Office complex. Very unusual for such businesses."
Cons:
"Office looks great; at first I thought I got into an old conservative bank instead of car repair shop."
Communication & Updates
Pros:
"Danielle was always available to take my calls and answered all questions I had."
"They share status of your vehicle throughout. Work was done on time."
"Branning kept me updated by email throughout the repair works."
"Once we did drop it off I received emails updating us on the status and when to expect to pick up."
"Branning scheduled repairs to accommodate my schedule and even provided E-Mail updates."
"They kept me informed throughout the process and helped me coordinate with my rental car too."
"I loved the constant updates through text and email to let me know when my car was going to be ready."
Cons:
"I've been calling every single day for about a week and a half now, they say the car is on the cleanup line."
"The audacity that prompted me to write a review was the poor customer service; the person on the other line, as rude as you can think, said to call back at 4 pm to see if the car was ready."
"We are now in Feb 2023, and I have yet to get a time or day to pick it up."
Convenience
Pros:
"I also had a rental for the time my car was in the shop and I just can't get over how everything was just so easy!"
"They make a usually stressful situation a little better."
"I liked that getting a rental car was an effort-free deal."
"They also have Hertz rental service onsite which makes the rental process so much easier."
"She called Enterprise for me which made the whole car rental process an ease."
"Branning even took care of the car rental returns, upon completion of the repairs."
"Noelle and Emily at the front desk answered every question for me, arranged the rental car process, corresponded directly with my insurance company, and were always available when needed."
Cons:
"Also, I was somewhat upset that they were booked out as far as 2 months and I needed to wait for an appointment."