Union Collision Reviews Summary

Category: Auto body shop

Address: 640 Rahway Ave, Union, NJ 07083, USA

Phone: +19089641212

Rating: 4.9
based on 114 reviews.

Customer Service

Pros:

  • "What truly stood out was their exceptional customer service."
  • "Everyone there was a true professional and very pleasant."
  • "The staff was both friendly and courteous if I could I would give them a 10-star rating."
  • "They were friendly, efficient, honest and hard working."
  • "It is such a pleasure to deal with honest and customer service people like Michael!"
  • "The customer service provided was top notch."
  • "The staff was incredibly friendly, and my Acura TLX was repaired to perfection."

Cons:

  • "Very disappointing! I found Nick quite rude and unprofessional!!!"

Quality of Work

Pros:

  • "They do great work in a timely manner!!!"
  • "The result of the work completed exceeded my expectations."
  • "Looks very professional! Clean! However, it is like everything else, it is backed up!"
  • "Perhaps a bit on the expensive side, but their work is always flawless, so you definitely get what you pay for."
  • "Honestly there's no other body shop that I would trust to work on my truck. They always do right by me by only using OEM parts and when they lay paint down it always has a perfect match and is truly an amazing finish."
  • "The repairs look great and the whole car was polished and clean when we picked it up."
  • "Now my car looks better than brand new."

Cons:

  • "I would have given a 5 star but they did crack the top portion of the mirror."

Professionalism

Pros:

  • "Mike and his team are absolutely fantastic. Great attitude about the work and life in general."
  • "This is a family business and everyone there is so competent and professional."
  • "They were 100% honest and worked with me from the beginning."
  • "The staff is courteous and professional."
  • "They're friendly and pleasant with great professional business manners."
  • "The Staff are top-notch and a pleasure to deal with."
  • "Mike was extremely professional, communicated throughout the entire process and had my truck back to me on the day that was promised."

Cons:

  • "A bit unorganized, I stood in the lobby for a bit and there was no one at the desk."

Communication

Pros:

  • "It is the only place that will hand hold you through the entire process and give you constant updates of their progress."
  • "They kept me updated throughout the process up until I picked it up."
  • "Not only did they keep me informed during the entire process, but they also called/texted me with information about delays on parts from the manufacturer as well as completion dates."
  • "Each day I received a text giving me updated information."
  • "They text you and keep you updated and send you pictures of the repairs where they’re at with your car."
  • "Great follow up and progress reports."
  • "I loved the system they use to send customers updates on their cars."

Cons:

  • "They have only been able to schedule the fix after 5 weeks!"

Value

Pros:

  • "I will always recommend Union Collision to anyone who asks!"
  • "Highly recommend for all your car needs & repairs !!!!!"
  • "Good spot and discount prices good deal."
  • "Flawless work, great rates, easy to work with."
  • "Got estimates from several places in the area. Not only was Union Collision exponentially cheaper, but they were friendlier as well."
  • "Knowing I was paying out of pocket they did everything they could to help me out including giving me a discounted price."
  • "Your prices hands down beat all other estimates by a lot!"

Cons:

  • "They have made a few mistakes like when putting the door back the electronic system was not tight enough that connector fell off and the rear door would not unlock with the keyless remote but when I mentioned it, it was fixed within 20 minutes."

Thanks! Your review is awaiting moderation.