Philly SkatePlex Reviews Summary

Facilities

Pros:

• "Playzone for kids, arcade games, etc."
• "The rink, eating areas, bathrooms are always clean."
• "They have an amazing jungle gym, and it is a very safe jungle gym."
• "The skating floor is bigger than rolling thunder and they have a jungle gym for the kids to play in if they get tired of skating."
• "Large kiddie area with jungle gym."
• "The skate floor is now all wood! More cushion for gently used knees!"
• "Ample snack area."

Cons:

• "The floor here is significantly rougher than most other rinks we have visited."
• "The carpets are smelly, no disinfectant, bathrooms are always nasty."
• "The cafe floor was dirty all the tables were dirty."
• "Mens bathroom is always a mess, my girlfriend said the woman’s bathroom the toilets are clogged, hardly any toilet paper in the stalls."
• "2 out of 4 restrooms are out order, water pressure is too low that doesnt flush all the way down."
• "The place seemed old, dirty and a bit run down."
• "The only thing they need to improve is the cleanliness of the facility including the tables, eating areas, child's play area and bathrooms are the worst."

Staff and Service

Pros:

• "John, who works with the skates was very accommodating with providing me information and the purchase of new wheels and barings."
• "Our host Patty was amazing from the setup, service etc."
• "Security is great and they usually stay on top of any potential drama."
• "The staff was kind, helpful and friendly."
• "Friendly staff and priced reasonably."
• "The staff is always friendly."
• "Staff was super friendly and professional."

Cons:

• "The staff are young, rude, knowledgeable, and ignorant."
• "The management: unhelpful, young, rude."
• "Staff was very unfriendly from the door."
• "The manager was very unprofessional and rude."
• "Attendant at front desk was way to abrasive and rude."
• "The staff you have now and managers need to go. They are extremely ignorant to people."
• "The kitchen staff was rude."

Value

Pros:

• "The price is affordable."
• "Awesome price!! $5 per kid."
• "Prices are good too."
• "Prices are still very reasonable!"
• "It's affordable."
• "It was only $5 to get in & $5 for skates."
• "The price is right for the kids."

Cons:

• "Although the food is a bit pricey and not that good."
• "They need new managers and new owners for me to go back there."
• "The price can escalate quickly."
• "I see a $2 night can easily turn into $100 for a family of 4."
• "They started to make prices way higher and at that point it was not worth going."
• "A large family order of fries was $8.00."
• "The process of one line to get in, and then only one line for food was ridiculous! Then you’re overcharged for small slices of pizza and other food items."

Food and Beverages

Pros:

• "Pizza's not bad, and there are other food options, too."
• "Everyone said the pizza was pretty good."
• "The food was extremely good especially the variety of wings."
• "They food options (Pizza, fries, drinks & vending machines)."
• "Prices are fair and the food is good."
• "The pizza is nothing to write home about but then you aren't here to eat."
• "Great music, friendly staff, clean place."

Cons:

• "Employees weren’t wearing masks that were behind the counter."
• "It took almost 2 hrs to get our pizza and drinks."
• "The pizza took a bit to come out n guests said it wasnt too good."
• "Then you’re overcharged for small slices of pizza and other food items."
• "The pizza they served was nasty, nachos were stale."
• "None of the children liked the pizza."
• "They don't have structure people waiting 2-3 hours for food when the party length you pay for is 3 hours then your being robbed!"