Burger King Reviews Summary

Cleanliness

Pros:

• "Both the inside and outside are well managed and clean."
• "Really clean, staff was friendly."
• "The restaurant was clean and well managed, it was a peaceful atmosphere."
• "Location was very clean. Manager kept encouraging staff to smile."
• "Fast service and nice clean place."
• "Was recently remodeled and it's now much better than it used to be."
• "Newly remodeled Burger King. It seems nice, and has a play area my kids loved."

Cons:

• "every seat to eat at had food, tissues, ketchup packets. Etc. all over them.. literally not one table had been cleaned in what looked like a couple hours."
• "The most dirty place ever. Bath room had no paper toilet. Very nasty looking."
• "The playroom smells like urine and the tables looked like they haven't been wiped down all day."
• "Filthy slippery trays handed to you with your food, cruddy glass and door handles. Not one seat was clean enough to sit down on. No AC in play area (sweatbox). Gross."
• "The only wish - the seats more clean and more clean tables. And more clean restroom. And more clean floors...."
• "OMG the play area wreaked a horrid smell, and was FILTHY!"
• "The women's bathroom was disgusting!"

Customer Service

Pros:

• "Staff tried their best. They were courteous and energetic."
• "Staff was friendly."
• "The servers were very friendly."
• "These young people and their managers are the best in Philly."
• "The crew are always friendly and professional."
• "I felt really welcomed by the warmth and empathy shown by all of the employees."
• "Friendly Staff and the food is as good as bk gets! They don't make too many mistakes but when they do they fix it no problem."

Cons:

• "Everyone who works there is slow and miserable."
• "The other young Lady who gave me the food was horrible she slammed the FOOD on the countertop."
• "The cashier kept saying she could not hear me. She was very rude and I asked for the manager."
• "managers are hella rude to there employees and the front people take long to give food to customers because they are on their phones dont recommend coming here at all.."
• "The drive-thru employee was not friendly at all."
• "I felt extremely bad for the young woman working at the drive thru... her manager by the name of Rich was screaming, cursing and threatening her loud enough for drivers to hear with the window closed."
• "Waiting staff not customer friendly."

Food Quality

Pros:

• "Food was served fast, hot, and order was correct."
• "He enjoyed his spicy chicken meal."
• "The food is always fresh, whether I've went during rush hour or late night. So it's worth the wait."
• "My fries were good."
• "The food I ordered was pretty good."
• "And the food was hot and delicious."
• "Great food that was made quickly, and efficiently. Dining room was clean and the customer service was excellent."